Mt. st mary's hospital Reviews

The nurses working in the GI Unit today were all very nice and comforting to all the patients. Very professional.

Unhappy that due to covid I am not permitted to wait in hospital for my husband but I do understand. Not acceptable though that he texts me exactly when being wheeled into surgery that should not take more than 45 to 60 minutes and more than 2 hours later I have to hunt someone down by phone to at least let me know my husband is in recovery. Other hospitals have technology to let you know every step your loved one is going through. This hospital cannot even hire an extra individual to call and let someone know that the surgery is over!

The nurses in the surgical unit were so helpful and professional. The care I received was far the best every single nurse I came in to contact with. Mary Allen , and Rachel were the best. They checked on me several times and went out of there way. It was a snow storm and my ride was stuck and late picking me up they didn't leave my side. These ladies need to be recognized. Thanks so much. It's hard that we can't have anyone with us during covid so this truly helped my anxiety.

This was the greatest doctors visit I've had in almost 2 years!

(Background: I got the nexplanon implant 4 years ago and it got "lost" in my arm. I had multiple doctors cut into my arm to remove it with no luck then shoved out the door to the next doctor.)

I set up an appointment with Dr. Joe which is 2 hours from my home. It was my last hope. All the staff were super friendly and made me feel right at home. When he went to search my arm for the implant he wasn't afraid to admit that he couldn't feel it anywhere in my arm and assured me that he would not be cutting me open without knowing exactly where it was. Knowing I lived so far away he sent me to get an xray STAT so that we could locate it and he would call me the next day to come up with a game plan after talking with his surgeons. He called me 2 hours later with its exact location, what surgeon was going to help, how we were going to do it, and that he was going to block his schedule for the day of removal so that he could be there as well.

I thanked him and all the staff I don't know how many times because I wasn't being shoved out the door to the next doctor, everyone listened to me, and someone was FINALLY helping me and doing whatever they had to do. It's the first appointment I haven't left in a panic attack and crying.

Thank you soo much for everything!!

Here at my st Mary s for the first time, the receptionist is excellent, professional and super helpful. From hearing the stuff they seem to be working very well together. The place is super clean. A patient who was ahead of me complaining of shortness of Breath they whisked him within literally a minute from the registration area. As a patient and a health care worker I could see hear and observe things that the ordinary people do not pay attention to but this hospital is one of the best
I Highly recommend this hospital
For you and your loved ones.

Thank you Mt at Mary s stuff

Today is May 10 2021, I would like to say my procedure went well the whole staff was very attentive and professional. Great job by all.

I was brought to Mount St. Mary's Hospital by ambulance after severe abdominal pain that would not let up. The staff was extremely polite and on top of everything. From the nurses to the doctors, they all came to check in on me frequently to check my pain levels and comfort of the bedding. They spoke to me at a level that I could understand in medical terms and set me up with a doctor outside of there facilities before I even left. Although Niagara Falls Memorial Medical Center is literally 2 minutes from my house, I will go to Mount St. Mary's everytime for the level of service I have gotten both times I had to visit the ER. Not to knock NFMC, just my overall experience with Mount St. Mary's was far beyond what I expect when I set foot in a hospital hospitality wise.

I've been waiting for 3 1/2 hours to be called back to be seen. This is completely ridiculous.

Simply awful waited over 3 hours walked out! Noise coming out of the speakers in Ceiling. Have video of

So, as I sit here in the surgical waiting for news of my husband s surgery, the screen that reports whether your loved one is in surgery or in recovery is NOT WORKING. No explaination as to why it s not working. But, also no nurses coming to the door to let me know if my husband went to surgery or In Recovery. I would think that with the screen NOT working, I would hear from the nurses. Or they could even pick up the phone and call me in the waiting room. If we as loved ones have to make sacrifices because of Covid, then the staff should be also...all I ask is that the screen gets fixed or the staff keeps us informed. PLEASE someone fix the patient information screen in the surgical waiting room on the first floor.