They replied to my first review to confuse the other customers but even after getting my emails and details they didn t do anything .
Please I request everyone not to ever go to mr lube especially the one on Fraser in Langley they will damage your car and then will blame that it was pre existing . Their mechanics have zero knowledge about tires and cars.
They do not care
Mr.Lube Damaged my car badly that my car is not even drivable now and I only went there for oil change . They scared me to that point where I agreed to get two new tires in my AWD which in result broke my Differential Assembly because of there wrong advice. ON TOP THEY MADE ME MORE MAD BY NOT LISTENING TO ME. Which made me say MR.LUBE is Very cheap , 3rd class poor service.
Save yourself the frustration of dealing with Mr. Lube if there's a problem with servicing your vehicle and STAY AWAY from the brand as a whole!
I brought my van in to their 101 Edgeley Boulevard, Vaughan, Ontario location inside the Wal-Mart to swap my summer tires for winter tires. After about 45 minutes of my vehicle sitting in the bay, I'm suddenly told that the technicians broke 3 out of 4 of my locknuts, as well as the locknut key! That's right, they didn't just break 1, they continued breaking them until 3 were broken.
They took no responsibility for this at the time, but just blamed me for it. I had my car dealer put my summer tires on, which I know was done properly.
I wasn't offered any sort of discount or even an apology. The owner wasn't there at the time so I had to call him the next day to complain. He offered to reimburse me for a new locknut set if I brought him a receipt.
So I got the locknuts replaced by the dealer and brought the owner the receipt. He only partially reimbursed me the cost of the receipt. He refused to pay for installation, which he never specified when he asked me to bring him the receipt. He also proceeds to give me a condescending lecture about how this wasn't his fault and he's doing me favour by reimbursing me anything.
I've never felt so undervalued and disrespected as a customer anywhere I've serviced my vehicle before. The owner claims he told me that he would have put the locknuts back on for me, but why would I want his technicians touching my vehicle again after what they did?? Why should I have to be further inconvenienced anymore than I already have?
Terrible experience! Worst customer service ever! Overpriced tire changes! Changing your tires here costs almost twice as much as going to the dealer! Not worth it! Save your money and get it done right. Make an appointment with your dealer.
I've truly lost all confidence in Mr.Lube as a brand. Oh, and I tried calling head office and got absolutely nowhere with them. They don't seem to care about brand reputation or customer satisfaction. I was told there was nothing they could do about this and that everything at issue was at the sole discretion of the owner/operator in terms of resolving the matter.
Service was fine while I was there, it was when I left and how my vehicle was after the fact that I was tremendously disappointed. Less than 3000 km after my engine flush and fluid change somehow there was still 25L of oil that needed to be drained out of my truck and now I am possibly looming at further and more expensive repairs needed that were not needed prior to....
Will most definitely not be recommending this company to anyone I know
If I could give them a Minus Rating I would !!! Please avoid them at all costs or you will suffer the same fate as I am. My Lexus needs a new Rear Differential as a direct result of my Fill Plug not being securely fastened after servicing . The oil leaked over time and the Differential ceased. The Vancouver SE Marine Drive franchise is not accepting any responsibility or liability over this incident and deflecting blame to another Mr. Lube Franchise in Richmond who were the last ones to inspect and work on my car. I am not getting any response whatsoever from their Corporate Customer Service. I therefore am now seeking legal help to get Mr. Lube to pay for the damages . It has been a stressful and exhausting fight to right a wrong and my advise to you is to AVOID Mr. Lube anywhere and anytime.
Mr. Lube Canada: Your One-Stop Shop for Quality Car Care Services
When it comes to car maintenance, there's no denying that regular oil changes are a must. Not only do they help keep your engine running smoothly, but they also extend the life of your vehicle. That's where Mr. Lube Canada comes in - a trusted name in the automotive industry that provides fast, warranty-approved oil changes and other car care services.
Founded in 1976, Mr. Lube has been serving Canadians for over four decades with its commitment to quality service and customer satisfaction. With over 170 locations across the country, Mr. Lube is one of the largest quick lube chains in Canada.
What sets Mr. Lube apart from other quick lube chains is its focus on providing personalized service to each customer that walks through their doors. Their team of certified technicians takes the time to understand your vehicle's needs and recommends services accordingly.
Apart from oil changes, Mr. Lube offers a range of maintenance services such as tire rotations, fluid top-ups, battery replacements and more - all designed to keep your vehicle running at its best.
One thing that customers appreciate about Mr.Lube is their transparency when it comes to pricing and recommendations for additional services or repairs needed beyond what was initially requested by customers.
Mr.Lubes' commitment towards environmental sustainability is commendable too; they have implemented several eco-friendly initiatives such as recycling used motor oil into heating fuel or lubricants which reduces waste going into landfills.
In addition to their brick-and-mortar locations across Canada, Mr.Lubes' website offers an easy-to-use online booking system where you can schedule appointments at any location convenient for you.
Overall if you're looking for quality car care services backed by years of experience and expertise then look no further than Mr.Lubes'. They offer fast service without compromising on quality so you can get back on the road with peace of mind knowing your vehicle has been well taken care of!
mrlube.com
