Every single MONTH I have a problem with their bill - paying portal!! It SUCKS!! All I want to do is PAY MY BILL!! Every month it s a new website or a new portal or they require a new email or a new password or some other thing!! Ugh!! All I want to do is pay my bill and they make it so difficult every single month!!
This is not FORT KNOX, if somebody wants to login to my account and pay my bill... let them!
I'll be brief. I was over billed one month and disputed it 22 days after the billing period. Customer service indicated it was actually an error, but that since I had already paid the bill that was seen as me admitting the bill was correct. This is why monopolies are a bad idea.
I live in Rancho Niguel and the water company posted a generic sign indicating water outages during now until December 2017. No days or times! This morning I was getting ready for an appointment and NO WATER! Because of this issue I missed my appointment thanks to all involved including the association for not coordinating this with the water company and informing the neighborhoods involved! It s almost 2:00 pm and the water was turned off around 8:30 am? THANK YOU ALL FOR MAKING THIS A TRICK OR TREAT!
I have always had a great experience with MNWD. Never any issues and always responsive when i call. Great customer service.
A few months ago we had a billing issue due to a problem with check we paid our bill with .There were incorrect numbers on our checks from vendor we purchased them from. Karen at the Moulton office identified the problem and fixed it promptly.
Excellent Customer Service .
i've lived in laguna niguel for 11 years and every time i've called Moulton Niguel they have always had great customer service.
Got a call from Greg to inform me I might have a leak due to the increase of the water usage. It was so true. we just found out the slab leak. He also helped me with Leak bill adjustment and home saving survey. Excellent service. Thank you Moulton Niguel Water District.
The people who work here are of incredibly low quality of character. They will act like they are trying to help you only to screw you over. Make sure you get everything from them in writing and keep all confirmation numbers. Make aure you have a paper trail!!
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