Was sort of forced to take this guarantee by a dealer. Auto Extreme, Silverton Pretoria. (Bad news dealer) Was a month with them, then I got a problem with the car's clutch. Answer when I want to claim "Wear and tear". I cancelled within that month this rubbish. I paid R15995 for this and only R4000 was paid back to me. Please be warned this guarantee is less worth than the paper it is written on.
This company need is the worst ever. They purposely don't debit your account after sometime so that they do not pay your claim. I am just suprised a company as reputable as Mutual & Federal can be affiliated with MotorVaps.
I've been waiting for one and a half Month now for a refund from motorvaps, where I need to follow up three days a week on the status.
They simply make a new excuse every time I phone... Just imagine what pain their clients go through, when they claim...
Whoever read reviews, please take this advice and do not sign up with these guys or buy a car by cowley motors.
Received great service from one of the Motorvaps agents. Very professional, clear and patient. I think it's important to acknowledge someone who goes above and beyond to make their clients feel good. Much appreciated.
I'm appalled by this business, service, and disgraceful scam of a setup. I will persue further actions to end this debacle. If i didn't pay the service centre myself, our car would have been standing and damaged due to grifters' tactics to avoid paying, exeeding a month. (Still waiting) The bank forced us into this sitiation, and no one should ever have to be conned by these ppl ever again. Sies man!
I was assisted immediately and the process was simple and helpful and I'm really happy with the level of service. They were friendly and approachable and my issue was resolved within minutes. Thank you, keep up the great work!
Please do not take up a policy with motorvaps. Between Nahwaal, Tamzin and all the others they offer you promises and false advertising. I have been paying close to R1500 for 7 months now and they tell me that my entertainment system in my vehicle is not covered as was quoted on by them. I will not recommend anyone going to them.
I wasn't very happy with the service I received but Motorvaps made sure that I was won over again and that I felt valued. The call agent I spoke to had such knowledge of their products, it was really impressive. From almost wanting to leave, to receiving such great service, I stayed. My issue was dealt with professionalism and genuine concern. I give Motorvaps 5 stars for winning me over as a life- long client and for really making me feel valued.
I have received a service plan for MotorsVaps I've been assisted by Dalene because I speak the nickname for a nurse, and I am the Motor Vaps hosting the Company to help everyone in his language.
If you are looking to get an extended warranty on your vehicle, avoid Motorvaps. Unfortunately as one can see from other reviews they will do their utmost to pay as little of your claim as possible irrespective of what cover you might have taken with them.
After a crazy amount of arguing I managed to get a third of my bill paid.
Their policy wording is such that they have many loopholes to be be able to pay as little as possible. They are also very quick to cite the "wear and tear" clause, even if it is a clear part failure and not wear and tear.
I was told that they had emailed me, and that one of the senior managers was on his way to inspect the damage at the mechanic, but none of this was true.
It is not worth the hassle, rather opt for a professional company that you know you will have adequate cover with.
I take the time to write this review to thank the staff at Motorvaps. First claim experience, no issues and great turn around time. They really took their time in the way they assisted me. Thx for the great service experience.
An absolutely unorganised, useless excuse for a service provider. Not recommended at all. Zero stars would be given if possible.
I'm a new client of Motorvaps and am very happy that I've decided to be a part of their business.. It's a difficult time for everyone and human kindness is important, so thank you for the great service and for treating me like a valued client.
Poor customer service. Over promise and under deliver. I will not recommend motorvaps to anyone! You call them and you must hold on forever. Very bad company to do business with.
I complained about the bad service and was most surprised at there prompt response especially at apologising. They were aware of the sitauation, apologised and is in the process of rectifying it. Thank you for training your staff well. Keep up the good work.
I would never ever recommend them to anyone, i always had issues with them right from day 1. They use every trick in the book not to pay. I'm cancelling my policy with them coz they're super useless and none beneficial to me
Nothing but good service and assistance from Motorvaps, they were sweet and understanding when i had to make an arrangement when i missed my payment cos of financial issues. I missed a lot of payments from other companies this month and they were not very accommodating so it was hopeful to deal with such friendly people. I haven't claimed yet but this is a good start to my time with you guys.
Clause after clause after clause... Call them santa clause because that's all you will be getting, I had claims with them before but since they had new underwriters things just got worse so what ever you do avoid them
I have been sending emails for the past 2 weeks with no response and your lines are down as well. I need my service plan canceled!!!
So refreshing to finally come akross a company that actually WANTS to help. I have had a waranty with motorvaps for quite some time and recently needed to use it as my car is giving me trouble. I called the number on my contract and spoke to a friendly lady who not only sent me information to several emails that i needed but she phoned workshops around in bethlehem to find out who can acomodate me before the sos towing guys drop my car off. Well done guys, 5 stars from the Liebenberg family!
As per Daniel's review, I just got off the phone with Motor VAPS regards a warranty claim on a turbo charger. They have hidden behind the 'wear and tear' clause to avoid paying out the maximum amount for a repair or replacement of the unit. In essence they are saying, because I was lucky enough to encounter a major issue with the turbo before it had a sudden and catastrophic failure while driving, it is not 'broken' yet, but only 'worn' and therefore they only cover a small portion of cost. I have tried to explain that they are suggesting it would have been beneficial from a cost point of view therefore to just keep driving until something broke in the engine... except that that approach could put me in danger depending on when and where the unit finally broke. It makes no sense, unless you're a dodgy insurance company looking to avoid paying out to your customers.
The worst company I have ever dealt with and I cancelled within 5 months. I took my car in for service and it was at the workshop for a full 3 days just for Motorvaps to pay R1400. All I got from them was poor service, excuses after excuses, unprofessional and a very noisy call centre. I would not recommend it to my worst enemy
Thanks for the speedy service Motorvaps. Definitely deserving of 5 stars but there is always room for growth!
The worst service ever, taking since 31st October to resolve a claim, Naasik the manager now refuses to speak to me, even after my vehicles service company phoned in
i will never rever motorvaps to anybody thry promise all these things
but dont deliver im paying R1580-00 a month to get no sevrice from
them my family i have to walk to school and back because they cant help
Terrible, just terrible... my car was taken to a rmi approved workshop for a broken thermostat, the workshop sent the quote of the job which came to almost R5000 for everything to Motorvaps for approval and motovaps only covers for just over R1500 saying its wear and tear. everything to them is wear and tear. you pay every month and when you need the service you pay for then they say you not covered EVEN WHEN YOU ARE. wear and tear is their scapegoat. pethetic.
Got a warranty when my Hyundai iX35 warranty expired. So easy to apply for and much more affordable. Great value - excellent Motorvaps :)
Thank you very much. SAntie has been extremely helpful
They did not provide me with a policy document, I don t even know how I would claim if I had to. Their website has no contact details at all.... that s creapy
After 8 payments, they are running around with my claim. I am so convinced that this is a scam
The claims department seemingly goes out of their way not to pay out a claim. Trying to speak to anyone in a supervisory position is impossible.
I will never recommend that anyone uses Motorvaps
Friendly and helpful staff. Understood my every need especially with the pandemic. No hassles when it came to the claims process. Thank you for handling my issue with professionalism. You come highly recommended
i will not recommend anyone to take up a policy with Motorvaps. They offer false advertising and false promises. I took the policy in 2017 and never claimed for anything. I was paying R787.70 per month which include service, dents and scratches and tyres. In Oct 2019, when I claim for dents and scratches they refused to help and each quote was R 1090.00. Every time I call, no one will answer until I send an email. I paid for service twice out of my own pocket. Motorvaps is a money making business and a fraud.
On the ball service, my query was sorted out immediately. Very professional. Clearly explained processes and procedures and made sure I was comfortable and that I understood my policy docs. Great value for money.
I want to take this opportunity to thaks to Babalwa about the good job for me Nolulamo , she done excellent job understood me
I would like to take this opportunity to thank the consultants about their awesome services & always being extremely helpful to the team. You guys are amazing
It took a little while but once I was through to the right department I was able to resolve my account issues. It means a great deal when someone goes out of the normal line of duty to assist you and make you feel like a valued client.
The sales assistant never mentioned anything about paintless dent remover. After 5 months 3 claims rejected because the scracth needed touch of paint. They offer R5000 per claim BUT ONLY PAY R600 FOR LABOUR AND NOT MORE THAN R1300 FOR ITEMS USED TO BUFF???? SINCE THIS IS ALL THAT THEY CAN DO. Complete ripoff and scamsters. Even the companies they refer u to, do not want to deal with them. They all openly say Motorvaps hates paying.
i had a wonderful experience in getting my Quote and Policy Issued. Insured with them for years. No problems at all.
ALWAYS RECEIVE SUCH PLEASANT SERVICE FORM THE AGENTS AT MOTORVAPS.
I need to express my gratitude and appreciation for a good service I received. Straight to the point, friendly and professional. Getting my info was easy and quick. keep up the good work!
I would like to take this opportunity to say thank you very much for your trustworthiness you displayed yesterday, you are the best thank you very much I'm overwhelmed guys Mr Sofute.
This is the worst ever. I called to get a quote on extended warranty and the next thing they debit my account. When I emailed to cancel, the following month they debited again and informed me I had only canceled 1 policy yet I was not aware of having inquired on more than one policy. Crooks!!! I had a service plan with them and every-time I took my car for service, they would give a story to the service consultants. I'm glad my plan with them has come to an end. Never will I use them nor recommend anyone to use them.
Called into Motorvaps and the agent was super professional and understood the problem from the get go. They followed up like they said they would, hope all the employee are like that. They were prompt and polite and I would recommend their services based on this experience. Just want to say thank you for assisting me so professionally and explaining the processes so clearly.
Being self-employed, my vehicle is the most essential part of my business. it's safe to say that is an extra limb. So when my vehicle broke down because of a gear box problem, I was totally devastated. I would not only be able to do any work at all, let alone earn an income. The lockdown did not make it any easier as I thought that my claim would take forever and this would be disastrous for my financial situation. I was pleasantly surprised and totally relieved when my claim was settled in record time, even in the present circumstances. Well done Motorvaps! Be assured that you have a client for life.
I've been a client for a long time and had many issues, I never thought I'd say this, but I am so impressed with the service that I have received lately that I feel compelled to give them a good review. I am like many others are affected by the "no work no pay" policy during the Covid-19 crisis. Thumbs up to Motorvaps and please keep up the positive attitude.
I'm experiencing the same, they have been deducting money from me every month, and now they dont wanna pay when I have an issue.
it was a mission to get policy docs sorted but u guys impressed me with ur service and all the time u spent on sorting me out.
Thank you for your prompt response and for your efficient customer service. Very welcoming and accomodating. Really appreciate the great customer experience.
motorvaps.co.za
