Moses Cone Behavioral Health System Review

was told i would spend 2-3 days here, i came willingly and was forced to stay 8 days despite a parent requesting disharged. i was more suicidal in there than i was before i came. if you are considering going here to seek help, find another behavioral hospital.

So far so good. Very pleasant staff. Very secure Adolescent wing. Just a couple issues.
1. Child/Adolescent visiting hours are 5:30pm to 6:45pm (NOT 7:00 as shown on the Moses Cone website).

2. They don't give you much info on the process of visitation.

This was my first experience with inpatient care. I was there less than 24 hours before realizing I had to get out of there as soon as possible. I don't place full blame on the nurses or staff as I realize they are overworked and exhausted with the pandemic as well as its not their fault America has a failed mental health system. It was actually a very insightful experience into the sad reality of the condition of our behavior health facilities. Like I said, I don't place full blame on the staff, I do value how hard they work however, hard work does not justify lack of compassion. Several things the staff were disheartening. From not being checked on till 7 am the next morning, kept up all night by staff conversations, and then when I did get approved for discharge to pursue outpatient help, the staff was NO HELP. The number they gave my mom to call was a facility in ALABAMA- we are in North Carolina and they did no virtual therapy only in person. I saw a previous review that explained it best- this facility isn't for people seeking help or therapy or support systems- its literally just suicide watch and they don't explain any of that to you. After just one night here I felt worse than I did when I came seeking help, which is very disheartening with depression the second leading cause of disability worldwide.

I mean, I ve been there twice. I had a lot less anxiety than other hospitals I ve been in. Might be because of either the staff or the other patients. Probably both. But the staff seemed compassionate and were overall just fun. I was there on New Year s 2019 and they let us stay up to watch the ball drop. The only problem I ever had was this one time when the nurse said I needed to get up to take meds for that morning but me being sleepy didn t get up. He then came back and threatened to list me as non cooperative.

while going through triage i had a panic attack to which the staffs respose was to put me in a room alone knowing i have a fainting condition. after i fainted about 15 minutes later someone finally came to check on me. there were 6 people in my room telling me that i was overreacting and to just calm down
my legal name is macey Mitchell

Honestly, I had a great experience. It was far better then staying in the ER at my local hospital. I came to the adolescent unit for an overdose a little under two years ago. I also have anorexia, and though this place is not an ED treatment center, they were so incredibly helpful for my eating disorder. Being here was far less tramatic then the ED place I went. I've been thinking about my visit here as a positive thing. I'm not dead, and I wanted to be. I'm not saying they completely *saved* my life, but it was truly a place I felt safe and like I could work on getting to a healthier mindset. Shout out to Amy, one of the MHT on the adolescent unit. She left me some nice, encouraging, letters by my bed the day I discharged, and was a lot of fun and made me feel better=)

My experience was terrible, I called and tried to explain what I needed and I said sorry, my English is not very fluent, could I speak to someone in Spanish and they simply said no, call another place we don't have people in Spanish and I hung up..

Your Contact number never works. Specially Outpatient department. No one picks up the call and no one responds VM. Especially nurse line and Dr. Arfin .

Every member of staff was compassionate, diligent, and understanding. They were knowledgeable (I dont usually trust doctors) and quickly assessed me and aided me through my urgent need for assistance. It is a safe place, with no judgement. The facility is well equipped. The beds are comfortable and the food is more than just nourishing, but delectable. No one wants to be in an institution, but if you find yourself in fear of harming yourself or others, please admit yourself here. If you are able to get in (they most always have a bed) you will be evaluated and then sent to the ER for medical clearance. Expect about a 4 to 8 hour wait in a comfortable hospital room until you are admitted. Once in the psych ward, they will give you the most urgent treatment to stabilize you and a case worker will ensure that you will have the right care upon discharge. THESE PEOPLE SAVE LIVES.

I went here asking for information about the outpatient program and financial assistance after it was recommended to me, thinking the person at the front desk would just give me a pamphlet or something and I'd be out in a couple of minutes. Instead I had to fill out a bunch of paperwork, lock my purse and phone away, and see two different nurses who took my vitals and medical history before even speaking to someone about what I needed. I asked the woman at the front desk and both nurses if this was normal for just wanting information about their services and was assured that it was just their policy for everyone who comes in since they are part hospital. I thought it was very strange for something that should have been so simple but went along with it. I really wish I wouldn't have though because now I'm being billed $200 for literally nothing (discounted from $500 since I don't have insurance.) I never even got any info about their services! just an application for financial assistance. I called and spoke with someone about how ridiculous this is and they're unwilling to forgive the bill. I received no medical treatment whatsoever and made it clear to 3 different people that I was only there for information. Doesn't matter. I'm so upset and disgusted by this.