They always gives me good business. Today when I stopped by to get my tire pressure light checked the guy checked right away. By the way whatever he did it worked when I drove 25mi. Like he said the light went out and it had been like that for weeks and today is the first time it went off in weeks. Thanks Again.
My new car purchase was very satisfying at Morehead. People were all pleasant and very polite. I did not feel any pressure and sales consultant Suzette Panagulis was really superb. She was the first to contact me after I did my online purchase interest. She even came in to help me on a scheduled day off. I will recommend Morehead to friends and family as I did not have such a great experience at another local Honda dealership
Nikkole is the greatest sales person of all time. Gave me a great offer, and followed through on it. She is an aggressive but honest sales person. I actually really like aggressive sales people because I m very indecisive. She made it super easy for me. Honda has always treated me well. I love my Turbocharged Civic. This is the happiest I ve ever been over a material possession, in my life. 1M stars.
Frank in the sales department is wonderful! The service department is extremely busy and it is difficult to get through to make an appointment. And when you do get through, don't expect to get an appointment that same week. That being said, the staff is extremely nice and helpful.
Nikkole is extremely helpful. Give her a call she will get you the best deal!
We got a Honda fit and Civic from Morehead Honda. I love my 2017 Honda Civic hatchback. The sales team was helpful and great. We love Frank G
My son purchased a pre-owned 2017 Honda Civic low mileage and very reasonably priced. Want to thank Frank the sales gentlemen that assisted. He wasn't busy and very informative. Thank you again.
I recently went in to inquire about purchasing a vehicle as I was upside down in my trade and wanted to get in a new car. They have a lot of variety on the lot to choose from how ever the deal did not work and I ended up getting a 2020 Honda Accord at a GREAT deal and low interest from Friendly Honda. I say that to say.. Morehead Honda could have explored different options in terms of financing and made suggestions of different cars to ensure a deal. The service I received was poor although my sales rep was pleasant. They were more focused on me putting a down payment/deposit down which I have not received my refund yet and did not try to find a car that would be to my liking and the banks liking. I put down LESS and left with a BETTER car and received better service at Friendly Honda!!! I did not receive even half of the effort at Morehead that Friendly put in. I would recommend Morehead only if you have stellar credit and no challenging things that would set back the deal as they don't care to accommodate challenging situations. Thank you.
I came to Morehead at 730am on a Monday morning without an appointment looking to get my vehicle repaired as it was throwing some cylinder misfiring codes at the code reader and making the car not drivable at highway speeds. I was told that the dealership was not taking anyone without an appointment, so I decided to inquire with the parts desk about the necessary parts in order to fix the issue myself. I was having a conversation with the gentleman at the parts desk regarding inventory on specific parts to fix my cars mechanical issue. After getting some prices and giving my call back information I left the dealership because due to covid some parts I needed were not in stock. I had already missed a day of work, and didn't have another vehicle to drive so my only option was done the dealer to repair the car or me attempt to fix it myself, but without the necessary parts in stock I was left without a plan B.
Upon my drive home I received a call from Jacqueline, a service advisor from Morehead Honda, and she advised me that she overheard my conversation with the parts department and advised me that my repair would be covered under the emissions warranty and no out of pocket expense would be needed by me. She even had a loaner vehicle waiting for me to alleviate my stress of figuring out how I would get to work. She directed me to turn back around and come back to the dealership and she would make an appointment for me and have the loaner vehicle ready to go. I took her recommendation and drove back to the dealership where she met me in the service bay. We sat and did some paperwork, I left her my vehicle and I drove away in the loaner no longer worried about how I would get my car repaired or how I would make it to work. All because Jacqueline politely eavesdropped on my conversation with the parts desk and decided to go above and beyond expectations by making my problem her problem and reaching out to me and offering me an absolutely pleasant and worry free solution. She was delightful and calming as well as very sympathetic to my situation and she should be acknowledged for her extraordinary effort to help a customer as well as being a positive reflection of the Morehead dealership and their service department.
Thank YOU Jacqueline! You have no idea how much your phone call meant to me!!!
Absolute worst dealership experience. My family has purchased a few cars from this dealership. So my brothers car is under warranty and is towed in for a misfire. Anyone who knows anything about cars knows to check the plugs and coils first since there was a diagnostic code for a misfire. But the clueless manager not going to mention any names (Rob Morehead) decides to clear the code and tells me the code didn t come back on. Tells my brother nothing is wrong with the car and to pick it up while giving my brother an attitude. My brother picks up the car and not even a mile down the road the car misfires AGAIN and goes into limp mode. So my brother obviously frustrated like anyone would be goes into the dealership and is refused service on his car. How professional is that? They can t fix a simple misfire! I m a mechanic myself and he only went there since the car was under warranty. It took my shop 10 minutes to diagnose the car after he was refused service at this joke of a dealership. Sorry for the long rant but please people.... never buy a car here or let them work on your car. Bring it to a real shop or atleast a better dealership. These guys can t fix a sandwich. I would never trust them with a car. I even reported them to the Better Business Bureau. Do yourself a favor avoid this place
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