"MoEnCo"LLC Reviews

Service: wonderful reception at from get that includes safety majors on Covid 19. The service centre seems to be well organised. Eager to see my car after service.

sales; automotive sales are doing a great job. thank you for your service.

Service
As far as we are costumer of the company i really satisfied with all services you are given except. The washing part needs to be seen by your management team.

Sp I was satisfied with the spare part service and quality please deliver more for suzuki model soon ,else keep it up!!!

A great place to get a Genuine and Quality service for your Toyota!!!the best in Addis.

It is good we start reviewing customer experience for better customer service but may be it would be better if we think about how we make it more simple.

SP
We are appricate office structure as well as digitalization system as well I strongly recommend the clerk supports on searching the items in other branch's
Regards

So
Best in our country

Well organized, that's way 90% of Vehicles in Addis are Toyota.

I Have Worked In Here Moenco with in for the last 20 years and have got best experiance about customer need and our geniune part that needed by a lot of people in Addis

Sp am always wish at all Ethiopians companys like moenco ...am happy to ur service

I see well organized service on your company thank you for your ideal service!!!

Sales,
The staff in MOENCO, are very friendly they really help us without hesitating. There is no difference in the staffs like, the office assistant to the Automotive Sales Managing Director, all are equal in due respect in hierarchy.

The support MOENCO gives to you is unimaginable.

I wish from the deep of my heart to all the staffs and the MOENCO group success in all aspects.

There is no end for the roads so is for MOENCO, as long as roads are there, MOENCO will be there to serve you

Warm regards

Thank you

Mathialagan Varadhan
Technical Manger
Arabia Holdings group
Dubai, United Arab Emirates

SP, with the service am happy, please continue with the kind service you are giving

Automotive salse: the best service ever. Like Like Like ......

MOENCO is the best Automotive Company in Ethiopia. It works with primary goal of customer satisfaction. And it is the only place where you can find genuine Toyota Spare parts.

My name is Yohannes Teferra and I am Moenco s client for the past 17 years. I wanted to bring to higher management s attention what I encountered when I brought in two Toyota Prado s for regular service.
I was called by Moenco service representative after a couple of days to be informed that some parts were not available and I would need to supply them from outside. I suggested to the representative to check all Moenco facilities in the country before I indulged myself in sourcing parts. The representative called me in a few days and informed me that he checked all Moenco facilities and the parts were not available, hence it was up to me to supply the parts. I took time off from my busy schedule to look for the parts in the city. Concurrently I began calling Moenco locations other than the one in Addis inquiring for the parts. I was so surprised to witness that I was able to source some of the parts from Moenco Bahirdar and Hawassa. It was such a challenge to get the items sent to Addis.
I was compelled to make this an issue with Moenco s higher management as it was very unfortunate that I pay premium but get such a mediocre service from Moenco.
I strongly believe that this could have been avoided if Moenco had a company wide centralized system to check for parts across all its facilities in the country. I for one select to service my cars at Moenco to have a piece of mind that I wouldn t have to worry about such nuisance as providing parts in addition to getting genuine parts and better technical skillset.
I m also unhappy about some technical issues that get mentioned when putting in cars but never get fixed... for example, plate number 2-60195 has
1. a power window issue that has been reported several times, but never resolved;
2. airbag sign showing on the dashboard and it has not been resolved as well;
3. The side step on the right hand side is loose;
4. Visor is loose and some internal lights don t work;
5. Fog light is not changed...
To make the long story short, a regular service that should have taken a maximum of one week ended up taking two months. One can imagine all the inconvenience and associated costs to cover the absence of two cars for such a long time. On top of that, it was hell to find the parts and deal with all the logistics to bring the parts from Bahirdar and Hawassa. It s crazy to go through all this nonsense and pay premium at the same time.
I hope this predicament will be sorted out in the future and Moenco will offer its loyal customers a better service. It goes without saying that the reason I stayed a loyal client at Moenco is the fact that it has such a professional service desk. I want to thank all the technicians and service desk personnel from the top down for such an amazing service experience throughout my stay.
Kudos to Moenco s service department!!!

Best regards,
Yohannes Teferra
+251911242498
Car plates: 2-60195 and 2-B14314

MOENCO is always ready to serve its customers with great satisfactions !!!

Please Aware us when you have discounts on the spares since we Taba Dreaming and industries plc are your reliable customer

Yeseleke mesemer bebezat yeyazale yesepar chegere ale lalae bena bekule teru new

I'm happy and delighted by the staff and services apart from appointment dates inconveniences .

Come visit MOENCO you will be proud with our services!

I bet Moenco is the only company that provides with genuine spare parts. we're happy with your service, especially with the satisfying maintenance you provided us several times

Service.so i need to say something about this cmp.
The customer service is very nice all they are touch my heart by they customer srv.please keep it up by the way let me call here name more misirach ,adis,mulunesh i really like them and all the customer srv and respesion thanks all...

Servise

It is God

Sales,moenco is the best and well know car dealer in Addis abeba and/or even in Ethiopia. You have the best costumer service plus have a tone of cars to sell for us,his beloved costumers and that's what makes moenco special for me!

The company,s service is very good.It,s the most trusted company for its parts. However, we always hear from the sales persons that there is foreign currency shortage to deliver the vehicles. As an organization we ordered to buy one field car in Nov 2019, nothing so far. So this is discouraging part which the customers are facing. Except the above mentioned force major problem the company has been & is delivering very exceptional service.So I personally insist if the company look for alternative solution ,

Sp . I have been using your spare part sales office for the past 15 years , tho service is world class . There is shortage of parts, considering counterfeit products out there I always buy from moenco . I would greatly appreciate it if your estimed establishment could do more in regards to these. Thank you for a loyal TOYOTA lover. ....

Sp The motor company is the best company i ever know in Ethiopia keep it up

Too much waiting over an houe to purchase parts. Please take note

1 getting service appointment by phone is almost impossible. The phone will never get to service center after the reception directed the call to service.

2 during service small matters will not be noticed like wiper water, tyre pressure

3 paint work is not the best. You can find the new paint on the .. not to be painted part of the body.

4 there is a payment for washing the car. I dont think the car will be washed properly.

5 most of the time the service staffs at the front desk are in bad mood.

6 i like the part sales service i will rate it 5 stars.

I'm longtime customer with your company and I'm very happy with your service and nice hospitality at the service department today!

Henok Getachew
JSI Transform primary health care project

SP - I am getting better service from sparepart sales department.