My name is Yohannes Teferra and I am Moenco s clie...

My name is Yohannes Teferra and I am Moenco s client for the past 17 years. I wanted to bring to higher management s attention what I encountered when I brought in two Toyota Prado s for regular service.
I was called by Moenco service representative after a couple of days to be informed that some parts were not available and I would need to supply them from outside. I suggested to the representative to check all Moenco facilities in the country before I indulged myself in sourcing parts. The representative called me in a few days and informed me that he checked all Moenco facilities and the parts were not available, hence it was up to me to supply the parts. I took time off from my busy schedule to look for the parts in the city. Concurrently I began calling Moenco locations other than the one in Addis inquiring for the parts. I was so surprised to witness that I was able to source some of the parts from Moenco Bahirdar and Hawassa. It was such a challenge to get the items sent to Addis.
I was compelled to make this an issue with Moenco s higher management as it was very unfortunate that I pay premium but get such a mediocre service from Moenco.
I strongly believe that this could have been avoided if Moenco had a company wide centralized system to check for parts across all its facilities in the country. I for one select to service my cars at Moenco to have a piece of mind that I wouldn t have to worry about such nuisance as providing parts in addition to getting genuine parts and better technical skillset.
I m also unhappy about some technical issues that get mentioned when putting in cars but never get fixed... for example, plate number 2-60195 has
1. a power window issue that has been reported several times, but never resolved;
2. airbag sign showing on the dashboard and it has not been resolved as well;
3. The side step on the right hand side is loose;
4. Visor is loose and some internal lights don t work;
5. Fog light is not changed...
To make the long story short, a regular service that should have taken a maximum of one week ended up taking two months. One can imagine all the inconvenience and associated costs to cover the absence of two cars for such a long time. On top of that, it was hell to find the parts and deal with all the logistics to bring the parts from Bahirdar and Hawassa. It s crazy to go through all this nonsense and pay premium at the same time.
I hope this predicament will be sorted out in the future and Moenco will offer its loyal customers a better service. It goes without saying that the reason I stayed a loyal client at Moenco is the fact that it has such a professional service desk. I want to thank all the technicians and service desk personnel from the top down for such an amazing service experience throughout my stay.
Kudos to Moenco s service department!!!

Best regards,
Yohannes Teferra
+251911242498
Car plates: 2-60195 and 2-B14314