Mitchem Tire & Wheel Reviews

Very courteous and helpful. We were having a car we were thinking of buying looked at. They told us what was wrong and cost to reoair

I've gone to mitchem now for quite some time. I've been to many of the mechanic shops around town and this is by far my favorite place. Prices are always fair. Issues are always well explained and I'm always treated with respect whether over the phone or in person. I strongly dislike most the shops around for issues I've had along the way. It's nice to have a reliable shop that's not trying to take advantage of people or treat them like theyre ignorant. Only negative is their cramped parking and traffic cramped location.

It s a Saturday and the John Deer dealer is closed. My John Deer yard trailer valve stem broke so my Saturday was looking unproductive. I came to Mitchem and the gal at the counter was one of the most customer service oriented people I ve dealt with (my wife says I m always analyzing customer service in a critical manner so that s saying something). To top things off their top mechanic came out of the shop and said, do you want me to fix that? I replied yes and he took it back to the shop. I left with a Dr Pepper in hand (which was a positive customer service story in and of itself) and a fixed tire in a matter of ten minutes total. This place is awesome. I would recommend their customer service to anyone after this experience.

Very honest, caring people. These folks work hard to please and go above and beyond for you. If there is a problem they will make it right. J.P. even took me back to work and returned with my car a few hours later since there was a mix up on my tires. Love the new Michelin tires they helped me pick out, with my long distance drive to and from work in mind. You will be glad to do business here. I guarantee it. And I'm hard to please. :)

They couldn't get me in it seemed like they weren't real busy but a girl said it would be a 2 hour wait for the guy ahead of me to get a state inspection so I knew I wasn't getting my new wheels put on my car anytime soon through them. I could be wrong but I got a vibe the girl was blowing us off. Or at least the time frame wasn't realistic. I can't really say for sure but I guess everyone should call ahead of time with them because face to face might be to much for them not sure. Like I said I can't be completely sure but didn't seem like they had a lot going on. If they did I should of called first

Like this place and they have always done a good job on the services provided but didn't appreciate the discrimination that I felt towards me and my husband on Friday when we were told we would need to stand outside while the work was done.

This unfortunately is discrimination because the mandate says people do have exclusions to masking. Your business could have offered us a mask but when you said we had to stand outside in the cold while the car tires were put on was an act of discriminations. This was your businesses choice to keep us outside and not the mandates as the mandate only requires you to recommend the mask. I would recommend you do your part and offer the mask but if the customer declines you have done your part.

Many business owners recognize their rights and don't discriminate against those that do not wear a mask. Additionally the Mayor is not a law maker. Missouri State Legislators are the only ones that can make laws.

"Discrimination is the act of making unjustified distinctions between human beings based on the groups, classes, or other categories to which they are perceived to belong. People may be discriminated on the basis of race, gender, age, religion, or sexual orientation, as well as other categories. Discrimination especially occurs when individuals or groups are unfairly treated in a way which is worse than other people are treated, on the basis of their actual or perceived membership in certain groups or social"

Why would you go anywhere else !? They have always provided great service and care for my wheels and tires!!!

This place has been awesome each time I've been there. They've fixed everything within a timely fashion. They're honest and reliable. Overall a great place. I HIGHLY reccomend David!! He's super chill and VERRRY easy on the eyes ;)!!
Anything they provide, I dont think theres a better place in Springfield to go to.

Was able to get in quickly. Great service and great price. Dave did an awesome job.

Only second to the Ozark location (my "home" shop )

Found time for me after 2 last-minute cancellations ( ) 2 days later and informed me that I actually didn't need the alignment. So they're not out there performing superfluous services and charging for them, and I feel more comfortable knowing that.

As a single mom, I really don't like to be made a fool of by people who think I don't know what I'm doing... Which is so often the case with car repair/maintenance shops.

I don't get that vibe from either of the Mitchem Tire locations I've been to: S Campbell and the Ozark one.