Milno | میلنو

Milno is an independent cosmetics and skincare retailer based in Shiraz, Iran, operating both a physical store and an online shop. The business carries makeup from brands such as SHEGLAM and KIKO, as well as Korean skincare products. Its website provides Persian guides to help customers choose makeup tools, compare shades, and read product packaging.

Orders are prepared on the day of registration or the next business day, after which they are handed to the postal service. Delivery typically takes 1 to 5 business days depending on the destination and the shipping company. Customers can view active shipping methods and the final cost in the cart and checkout form before payment.

Customers have a 7-day window from delivery to request a return, though rules differ for discontinued items or if the product is damaged. Before resending an item, buyers must coordinate with support, and keeping the batch code or barcode alone does not guarantee authenticity.

The site features limited-edition SHEGLAM sets like the Rick and Morty Full Collection and the Willy Wonka collection, both rated 5.00 out of 5. Other items include the Life is Sweet 18-advent calendar, a CATWOMAN makeup set, and the Cupid’s Charm Beach Babe Waver hair tool.

Prices are displayed in Tomans, with current discounts ranging from 4% to 17% off the original price. For example, the Volume Boost 3D Hair Fiber is listed at 1,638,000 Tomans, while the Dew and Done tint with SPF20 is priced at 2,438,000 Tomans.

The physical store is located at Unit F106, first floor, Mosheer Complex on Mosheer Sharghi Street in Shiraz. The business operates daily from 10:00 to 22:00, and customers can visit the address to browse the collection in person.

Support can be reached via the business phone number +989172200214 or through the official Telegram support channel identified as @Sheglamir. The website also lists an Instagram account and WhatsApp for communication.

While browsing and adding items to the cart is open to all, entering a mobile number is required before the final order registration. A confirmation code is sent to the mobile device to verify the user during the payment step.

The inventory includes foundation, concealer, highlighter, and lipstick from KIKO, alongside SHEGLAM collections. The store also stocks Korean skincare items and offers themed sets like the Sweetheart collection with strawberry packaging.

Users can select products and fill out the purchase form without a login, but mobile verification is mandatory before the order is finalized. The 'Enter with mobile and continue payment' button appears at the checkout stage to facilitate this process.

Customers must contact support immediately within the 7-day return window. It is recommended to retain the unopened package, take photographs of the defect, and record a video of the unboxing if possible.

The business states that barcodes or batch codes alone are insufficient to prove authenticity. Detailed warranty conditions and verification methods are explained in the dedicated authenticity guarantee section of the website.

The primary market is Shiraz, Iran, and the website interface and guides are provided in Persian. The store caters to local customers seeking both international brands like SHEGLAM and regional Korean skincare trends.

Due to hygiene concerns, opened cosmetic products have specific restrictions on returns. Exceptions are made only for cases involving damage, defects, or shipping errors, as outlined in the return policy.

Before the package is handed to the postal service or courier, customers must contact support to check the order status. Changes or cancellations are subject to the current state of the shipment and require direct communication with the team.