Midwest memorial group Reviews

Midwest memorial Group owns over 25 cemeteries and I have first hand experience with the excellent service they provided, under the leadership of Doug Miller the CEO of Midwest Memorial Group, at two locations . My mother was buried in United memorial Guardians on January 2, 2016 and one of my friends Kermit Mathena was buried January 27, 2016 in the Mount Hope Memorial Gardens Cemetery. Both cemeteries are beautiful and the staff are professional and caring. Doug Miller the CEO of Midwest memorial group is definitely running five star company.

Carl Marshall

Mt Hope Memorial Cemetery - Livonia. Terrible experience in March, 2017 planning Dad's funeral. Except for the fact the plot was already paid for, and Mom was buried there in 2008, we would have not chosen this cemetery. The grave sites are not well maintained. Our vehicle was stuck in mud when visiting to discuss the burial, and required road service to remove it. When just trying to discuss the basic burial services, we were given options for all kinds of "additional purchases". They call themselves "grief counselors", but "sale staff" is closer to reality. They take people at their most vulnerable time, and try to cash in.

This is regarding the East Lawn Cemetery in Saginaw, MI on Holland Rd. I've been going with my husband for over 15 years to visit his Dad and Grandpa, both resting in the veterans section. For years my husband has complained about severe flooding in this section. Every year in the spring we cannot get to the graves, and every year in the winter we cannot get to the graves. The utter disregard and disrespect to the veterans is appalling. It's heartbreaking. There's others out there too, are we the only voices who care enough about these deceased veterans?! We've been given excuse after excuse for years, and finally this year we were given an address to contact, new owners. We were told there might be a tiling project in the future, but they're unsure of how many years away this will be. This is so unacceptable! It's already been too long. How do you grieve when you can't even get to the grave because it's under a foot of water?! Now an inch of ice! We went there today with a wreath, since I knew a blanket wouldn't work. My husband had to break chunks of ice off of the headstones with a hammer, standing in a foot of slush, freezing cold and in tears. To make things even worse, there's tire tracks going across my father in laws grave! I cannot wrap my head around this. I'm shocked, and deeply saddened. The staff is rude, very defensive, and quick to hand out excuse after excuse. Please, I beg the new owners to do something about this issue.

Won t even provide a hard copy of the grave purchase contingency contract via USPS mail! SCAMMERS!

I am writing because I firmly believe that excellent customer service should never go unacknowledged. On the 25th of this month I was fortunate to have been assisted by Michelle Walker. She spent a great deal of time with me reviewing and explaining numerous documents. Despite my many questions, she maintained the highest level of patience and professionalism throughout our meeting. I can t begin to convey how much this meant to me.

Please pass on my sincerest gratitude to Michelle. Forest Lawn Memorial Park is very fortunate to be represented by someone as pleasant and highly skilled as Michelle Walker.

Good morning, I am very happy with the face of the memorial for my mother, it s beautiful. I can t wait until it s mounted on the granite at Grandlawn Cemetery and finally in place over her grave. Thank you Danielle for your diligence in making sure that this part of the process was completed so quickly. I appreciate your professionalism and the empathy you displayed. Sincerely and from the heart!

My father had plots at Oak View cemetery in Royal Oak and I had to deal with them last week for his funeral. The staff I dealt with was uninformed, unorganized, unhelpful and uncaring.

I am Linda Engberg, Cindy's sister from Florida and was having trouble finding the graves of my parents and family members at Forest Lawn Memorial Park. I would like to thank Rodney Pollock and Rob Honzu from the bottom of heart for helping me locate the grave sites. They were compassionate and so helpful. Wonderful People.

Worst company ever. They don't care about the hurting families that come to the cemetery. They are just concerned about the dollars they can squeeze out of these people. The sales people are rude at Cadillac Memorial Gardens West they rush families out the door leaving families confused about their loved ones burial or memorial they bought. I wish people would stop picking on the grounds crew. They only do whatever orders are given to them (that is if they get the paperwork with the orders they need). Those guys are the only reason stuff at that cemetey gets done. The office and management on they other hand could care less.

Matthew is wonderful great customer service made us feel comfortable stay in contacts with us making sure we had a cleared understanding of what we was paying for .I loved there professionalism toward my family.I am very pleased with the service I received from the cemetery and on top of everything.Their grounds are well kept up which was a plus for me. Thanks again for allowing my Dad service to go well. Only thing I didn't like was his head stone beach was missing the creamation canisters so hopefully that will get fixed but I think that wasn't there mistake but the company mistake.