WORST SERVICE EVER!!!!!!
Took my car there and was told my car would be looked at in a week. Two weeks later I was told they wanted almost 300.00 for literally doing nothing to my car. I got it the same way I dropped it off. Not running. Very poor service
Overall, disappointed in the attention my vehicle received. I also feel that when you leave your truck there at Midway, you are not as important nor the work needed to be done, when you aren t there in the lobby. They have had my truck for almost 48 hours, all for breaks and an additional small repair. I have had to call each time to get updates, the communication from staff has been underwhelming. Bottom line. I don t feel as valued as a customer and the communication has been one-sided. I won t bring my truck back for service.
We bought a couple of vans from Chris at Midway Ford. Chris went above & beyond to help us out. He even helped find us a reputable shopper. We ll definitely work with Chris & Midway Ford again.
People are friendly and helpful. Knowledgeable of products.
I called to have some work done for a recall Ford had out and Mike was less than helpful and wanted me to leave my car for a few days with no courtesy car. When I told him this was not possible he told me to come in and he would look at the car to see what part he needed. Then I could make an appointment to have it fixed. This is the second recall on this car and they make it as inconvenient as possible to get fixed. I had to find a more accommodating dealership to do the work.
Jeff at Midway Ford was wonderful and helped my company (Prestige Transportation) out with our vehicle and got us back on the road. We appreciate it allot.
I am extremely disappointed in MWF. They had my truck for a radiator swap. After that was accomplished they said it was idling funny. Which it was not doing before hand. They told me it needed a sensor they also intended on charging me for Per Skyler whom was extremely rude. They had it for a week costing me a lot of money. Only to find it did not fix the problem. Only to find out all it needed was a regen. They told me they contacted Detroit directly. In the end I was only charged for the radiator swap. Which was done poorly since my truck is running hotter now than it was before hand. Such poor customer service makes me automatically take it somewhere else costing me even more money. Dodge this train wreck, garbage of a place.
The drop off process was tolerable, the service writer was surly, and dismissive of my requests. I dropped the car off for an alignment and oil change, I told them the vehicle had a bad front end shimmy. The writer insisted they do and mount and balance instead of the alignment. After 2 days I called to check on the car and they hadn't even brought it in to the bay yet- they had forgotten. The next day, right before closing they called to tell me they hadn't done the work, and gave me a whole list of things the vehicle needed, totaling over 4k.
They said the vehicle had no brakes (I drove the vehicle there and had driven it 300+ miles just 2 days before) and that all the front end bushings needed replaced. They refused to release my car back to me unless I paid for a tow. They claimed parts alone would cost $1500. Labor would be $2500. For front end bushings and one leaking brake line.
I've had my class A motorhome serviced at Midway twice now and have been very pleased with the staff and service both times. I will be bringing my rig back for regular maintenance whenever I'm in town.
I love this place! The people are professional, kind caring! Doing some construction now but it doesn't interfere with being there by any means.
midwaytrucks.com
