MetLife India Insurance, Bangalore Reviews

Jayanagar Bangalore Office closed without any notice. Settlement of claims pending. Inordinate delays.

PNB Metlife is one of the good leading insurance company in India. I really liked their products and services.

The customer care people told us to get certain documents for policy claim. When we get it here they sent us back with new set of documents. On the whole the everything is made complicated when you have to get back the money. WORST PROCESS SET UP BY THE COMPANY and not costumer friendly. They make you run around more than any government officers when they have to pay you back.

Worst customer service I wish I could give 0 stars to this. I called several times there customer call center gets disconnected due to network issue (lol) right after you have spent 30 mins getting yourself verified.
They are saying everything can be done online with "Khushi" app and then email people to visit nearest branch

customer care in not reachable. service of PNB Met life is very poor

My account was matured in Dec-2015 and I have submitted all the relevant documents to claim the matured amount on 24-02-2016 at PNB-MetLife office, Jayanagar 7th Block, Bangalore.

Till date I have not received my maturity amount and moreover when I called the customer care number, it is informed to me stating the relevant documents are received only on 05-04-2016. Customer care is not able to retrieve the data of my documents submission date and kept on informing that it is received only on 05-04-2016.
Never expected such faddy and lazy work from reputed insurance company like PNB-MetLife. The entire process I have undergone exactly resembles to the Bhartia-AXA advertisement which comes on television where in customer are made struggle for reclaim.

Would atleast appreciate any quick response now writing to this mail ID s.
I will not yet all rate, but since it was not allowing to post I am forced to select one star.

The advisors and other staff are helpful and courteous

PNB Metlife is a life insurance office. Easy to access by stairs/lift. It's a customer friendly office.

This office stayed above the kotak bank. Nice office and there is proper place to sit for customer.

MetLife office for payment collection and insurance

Very poor service and response. Never take this policy

phone no is not working. please update the new and working number.

Very unprofessional service staff. Do not recommend to anyone

Customer care services is very poor. you need wait long to talk to representative and then they they will call u back in 24 hours as they don't have any permission to access data to answer your basic questions so no use of calling..

Good but worest communication skill am not satisfied and they are not giving phone numbers also

Very Poor customer friendly. Worst and painful experience with sales guys.. Who approach you to help you out on purpose of my visit, but always discussing about new policy and condemning my current policy.
The purpose of my visit is still not fullfilled for >3 weeks.

I could have given zero. The worst office ambiance - looks like a market place, worst branch head (Raghavendra Hegde) - rest of the staff are good. Don't fall free prey for Raghavendra Hegde's words.

Excellent place. Wonderful staff. They help you with full cooperation.

First of all office does not look like insurance company.
People were very lazy. To get some information you have to wait for more time.

worst service in jayanagar branch, paid amount for reinstatement and gave good health form on the same day but they didn't re-instate. Sent refund cheque, but didn't receive the cheque because of old address. They could have called to the mobile number to issue the cheque.

Peoples are not good and less space to seat and reception person feels that if customer needs he should only do all the job

Online payment options are very poor, customer care call service is not available. Chatting facility is excellent.we get imidiate solution for our problems through chatting

Unable to reach their Phone No.
What is the use of listing here when their phone does not work.

Once time like 2:45 pm is not support customer he is Full busy. I don't no y. I am not satisfied.

Lots of fraud by the company. They told me that I'll get back money after 20 years. Now they say I will get nothing until death.

Good place of data center
Peoples are friendly in nature

Customer support executives were supportive.
You can reach them with any queries related to pnb metlife policy and permium payments.

Its open from 10 am to 3 pm on weekdays.
10am to 12 pm on Satuarday

Office of PNB MetLife Insurance Company at Jayanagar on the first floor