About Message pad
Message Pad: Your Ultimate Call Handling and Contact Centre Solution
Message Pad is a leading provider of call handling and contact centre solutions in the UK. We offer outsourcing, overflow, and out-of-hours services to businesses of all sizes. Our team of highly skilled professionals is dedicated to providing exceptional customer service that meets your unique needs.
At Message Pad, we understand that every business has different requirements when it comes to call handling and contact centre solutions. That's why we offer a range of services that can be tailored to meet your specific needs. Whether you need help with overflow calls during peak periods or require 24/7 support for your customers, we have the expertise and resources to deliver.
Our Services
We offer a wide range of call handling and contact centre services designed to help businesses improve their customer service while reducing costs. Some of our key services include:
1) Overflow Call Handling: If you're struggling with high volumes of incoming calls during peak periods, our overflow call handling service can help. We'll take care of any excess calls so that you can focus on running your business.
2) Out-of-Hours Support: Customers expect round-the-clock support these days, but staffing a 24/7 operation can be expensive. Our out-of-hours support service provides cost-effective coverage outside normal business hours.
3) Virtual Receptionist: A virtual receptionist is an affordable alternative to hiring a full-time receptionist for your office. Our virtual receptionists are trained professionals who will answer calls in your company name and handle them according to your instructions.
4) Customer Service Support: Providing excellent customer service is essential for any business looking to succeed in today's competitive marketplace. Our customer service support team will ensure that every interaction with your customers is positive and professional.
5) Order Taking Services: If you sell products or services online or over the phone, our order taking services can help streamline the process by taking orders on behalf of your business.
Why Choose Message Pad?
There are many reasons why businesses choose Message Pad for their call handling and contact centre needs. Here are just a few:
1) Expertise: Our team of professionals has years of experience in the call handling and contact centre industry. We have the knowledge and skills to deliver exceptional service that meets your unique needs.
2) Flexibility: We understand that every business is different, which is why we offer flexible services that can be tailored to meet your specific requirements.
3) Cost-Effective: Outsourcing your call handling and contact centre needs to Message Pad can save you money compared to hiring full-time staff or investing in expensive equipment.
4) Quality Assurance: We have strict quality assurance processes in place to ensure that every interaction with your customers is handled professionally and efficiently.
5) Technology: We use the latest technology to provide seamless integration with your existing systems, making it easy for us to work together as a team.
Conclusion
If you're looking for a reliable, cost-effective solution for your call handling and contact centre needs, look no further than Message Pad. Our team of experts will work closely with you to develop a customised solution that meets your unique requirements. Contact us today to learn more about how we can help take your customer service to the next level!