I can't believe I did not know about MercyOne Children's Hospital and their pediatric emergency room until recently. The doctors and nurses take such great care of the patients though I wish children did not have to wait in the same area as the grown-ups. I didn't know MercyOne Children's Hospital had specialized emergency room doctors. You guys need to advertise this more!
Terrible just terrible. Ive never seen such lousy medical care!!! Go somewhere else!!! RUN! THE staff is very rude to most of the I'll people. Wouldn't help a lady who couldn't walk go to the bathroom. Left her sitting for 9 hours. Scolded her for coughing. Didn't allow her to eat or drink while waiting. Left me sitting for 10 hours awaiting testing for chest pain.
To whoM is reading this, we came to your hospital with cardiac failure. We had the best care and treatment. You should be so proud of your staff! They are over worked and completely understaffed. Everyone from the Er staff to the is heart failure unit was spectacular but i could see them wearing down. You have the best! Please don t wear them to death, get them some help! Thank you
They must be one of the hospitals who spit in the faces of nurses who were hero s last year, but fired this year for not wanting to be injected with an unknown vaccine.
12 hour wait? Covid positive patient left in the lobby since 7:15 am. No quarantine measures taken. I Guess Covid isn t as bad as they report. Patients brought in by ambulance left in the waiting room since noon. Tests were run and no one bothers to tell them if they have serious issues or should they just go home?
This isn t because of Covid overwhelming the system. It s the system who is playing the same game as the Government- smoke and mirrors!
Don t bother showing up if you re dying, you ll be left in the hallway.
Went there for Nero for 5 seizures in one day at a town that I just moved to and they transferred me to this horrible hospital they kept me over night and they told me the next to let my regular neurologist handle it which I did not have established yet cause I just moved they did not care. They did no changes at all. So I called my old primary doctor in my old town and he helped me out and my mom who is a nurse is now staying with me to make sure I'm okay and don't hurt myself or my daughter. Do not go to this joke of a hospital! More like a vet clinic they don't care about there patients at all!
I don't know why this amazing place is rated 2.6 stars but I gave birth to my beautiful baby girls here and soon with baby #3 I would even recommend this place if you ever need help Everyone is truly amazing, you won't go wrong, everyone is so sweet and kind I wouldn't go anywhere else. All the nurses and doctors are rockstars keep up the amazing work and we will see you in the next 7-8 months!
Had knee replacement surgery on September 13th. Staff was fantastic. Dr. Beecher did an outstanding job and the nursing staff were phenomenal. I know I m going to miss someone but from Molly, Tajis, Emma, and Phil, all went above and beyond as far as nursing. I could not have asked for a better experience. From the bottom of my heart thank you to everyone at Mercy One West Des Moines for the outstanding service I received. The cafeteria even called my room on Monday evening and asked for my order because I had forgot to do so.
MercyOne Children's Hospital nurses are fantastic. As a pediatric nurse myself, I can tell you that they are very caring and compassionate. They take care of every child and family as if it was their own. The pediatric specialists there are also phenomenal. I didn't even know MercyOne Children's Hospital existed until recently! If your child needs something, they will help you!
To Grace: RN
You are one of the most neatest people I have ever met. This is what an RN should be!! Thank you for taking such good care of my mom. She is the love of my life and you made it all so good. You are a shining light!! A real star!!
The ER is a joke. I showed up at 5am on a Friday morning, I was in the most horrific pain I d ever experienced, at one point they draw some blood and afterwards I got nauseous. I told the gal I was gonna pass out. I woke up out in the hall way up against the wall drenched in sweat. No one asked if I was ok or anything. The waiting room area staff were absolutely horrible and seemed to have absolutely no compassion for any of the patients. So I was really sick, so sick I couldn t even fend for myself. The staff never at one moment offered a glass of water or anything. I was parched and had been in that waiting room for 6.5 hours. I didn t end up getting a room till 11:30am. Once I got back to a room everything was good. The quality of staff from the waiting room to the triage area was the weirdest thing ever. The gal who did my CT scan was awesome along with most of the staff once I got out of the waiting room, regardless, I won t be attending this ER ever again. The one star review is strictly for the waiting room staff.
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