RUN FROM THIS COMPANY I have used credit card processing companies for over 20 years. This company takes the cake...no customer service. You will wait on hold for an hour and then get routed to a message machine. Some of their phone numbers don't even go to their company...they are routed to random 800 numbers. Find a reputable company through a bank to process your credit cards....run from this one!
Mercury (now known as Vantiv) is an incredible company that works hard to not only help their merchants but to help the companies that depend on them as a provider. They are immensely attentive and work hard to help out their merchants and partners. Their customer service is great too!
I have enjoyed a strong and growing relationship with Vantiv. For over 5 years we have participated in the evolution of the technology and growth of the service and services they offer our industry. I have made great connections with many professionals from Vantiv over the years. It has been a great pleasure to be a part of the journey so far.
As a developer partner with Vantiv, I've found a rare combination of support and knowledge that are both very accessible to us. In my experience I can get better support and faster answers from Vantiv that I can with many of the other processors we work with. Integrating with their platform was a great decision for my company.
Working as a Point-of-Sale software developer, Vantiv has worked with us to get our new software up and running quickly. They are very responsive, willing to actually talk on the phone, and most times get any issue resolved on the first discussion.
This company is great and they do the best to offer their clients the best in processing. I know they have the best solution for every merchant
Vantiv has met all the needs we have. They offer great competitive rates and lots of extra features that make our business feel protected at all times.
I have been happy with the personnel that work at Vantiv and any issues that I had with pricing, they have worked through with me. I recommend giving them a call if you are in the market to expand your reach to POS systems for sure! They are a great asset to your portfolio of partners!
I've worked in the credit card industry for 15 years. The responsiveness and flexibility that Vantiv has given us through utilizing their Element Express Gateway has been a huge advantage. Migrating a complex set of highly visible systems from one Bank to another was a very simple and painless project.
They are a great company to deal with. Amazing customer service and great rates. They didn't become the biggest because of a poor product. Trust them!
