We were looking for a CLA for roughly 5 months and dealt with many dealerships along the way. Leonard Jean-Louis, hands down was the best. If you are looking for a Mercedes in the area, I highly suggest reaching out to Leonard first. Thanks again for making this such a great experience. Till next time!
Nice dealership with a staff that cares and wants to sell cars. The sales team is definitely responsive, but didn t quite understand my needs/wants when trying to purchase. I will definitely try to use them again in the future, but just couldn t make it happen, so went with a different MB dealer. I encourage you to try here first because I really did like the experience. I used the service department years ago, and was very impressed, but I just have chosen my loyalties to a different dealership. There are times I regret not going with MB of Mobile.
Excellent experience. Service team courteous, diligent, timely. Advisor Dan is knowledgeable, expedient, and outstanding. He listens and explains all details thoroughly. Waiting area comfortable and well spaced. Highly recommend this department and it's team members.
Kevin Archer, Service Advisor, did a great job on keeping us advised on the progress our vehicle. He would call almost every day and let us know what was going on and the expected day our vehicle would be ready for pickup. Great job Mercedes of Mobile!
I took my 2007 C280 in for an oil change which turn out to be a nightmare with other issues arose, in the beginning I was calling the dealership to find out what was wrong with car, if it was fixable, and when would I be able to pick the car up.. I told the manager I had a problem with him not calling me giving me updates. Needless to say the car was there 8 days.. I spent nearly $4000.00 there. I also have a 2011 Cadillac I take it in for any service they wash it, and if it s not gonna be ready the same day they offer a loaner car. Mercedes kept my car 8 days, didn t offer a loaner, didn t wash it, didn t reset the maintenance button. I was very disappointed in the customer service..
Leonard Jean Louis is the guy to talk to at this place! Just purchased my dream car at Mercedes Benz and I have to say he gets 5 stars from us, incredibly gracious, polite hard working and a straight up good person! He made our experience amazing and I couldn't be happier! If you're looking for a great used car or a new one this is the man to see!!! I can't imagine it being better than it was for us. Thanks so much Leonard Jean Louis for making this a beautiful experience!
I had such a pleasant experience with MB of Mobile- Leonard Jean-Louis was fabulous. He was very attentive, listened to my needs in a vehicle, and gave an exceptional overview of the vehicle s features both during/before the test drive and after purchasing the vehicle. Highly recommend him and this dealership!
Mercedes Benz of Mobile is an exceptional local dealership that offers exceptional service through exceptional staff and ownership. Dan has been one of my service advisers for longer than I can remember!!
He and his associates are a rather outstanding collection !!! Dan is always greeting with a big smile and juggling the demands of an extremely busy service department with such professional ease and assurance. Kind and gracious & patient to me as as customer , and treats his fellow crew members with the same spirited respect. Dan is also very resourceful and gets every aspect of any problem Resolved. I have complete & highest confidence in Mercedes Benz of Mobile . I have been very impressed with the outstanding Owner & family of this dealership ! All excellence in a business such as this dealership certainly reflects the heart and soul of those in ownership! As a five time Mercedes Benz car buyer from Mercedes Benz of Mobile .. I am extremely grateful for this outstanding organization, From Orlando in the Sales Department, to Dan and his associates in the Service Department, this very satisfied customer always feels well cared for and supremely thankful for my remarkable hometown dealership.
Thankful
Impressed with the efficiency, professionalism, and hospitality of Mercedes-Benz of Mobile.
We were driving through on a road trip from Minnesota when one of our wiper blades stopped working mid-thunderstorm. Calling in we reached a Service Advisor immediately who invited us to swing in even without an appointment. Upon arrival, we were greeted warmly and invited to relax in the lounge while they assessed the vehicle. The lounge was extremely clean with complimentary refreshments.
Luckily the repair took less than 15 minutes and we were back on the road quickly and safely.
Thank you, MB of Mobile!
Warm greetings from the front door with directions to whom we seek. Prepared to show the vehicle, paperwork was in order & ready. Closing electronically
was seamless & efficient. These folks really know what they are doing. Usually 2-4 hours in a dealership
at best, hour tops at this one. Excellent service
Mercedes-Benz of Mobile is a luxury car dealership that offers a wide range of high-performance vehicles. The company has been in the business for many years and has established itself as one of the leading dealerships in the industry. Mercedes-Benz is known for its exceptional quality, innovative technology, and unparalleled performance.
The company's commitment to excellence is evident in every aspect of its operations. From the moment you step into their showroom, you are greeted with a warm welcome from their knowledgeable staff who are always ready to assist you with your needs. Whether you're looking for a new or pre-owned vehicle, they have an extensive inventory that caters to all your preferences.
Mercedes-Benz combines luxury with performance across the full line of models including luxury sedans, SUVs, coupes, roadsters, convertibles & more. Their vehicles are designed to provide an exceptional driving experience that is both comfortable and exhilarating. With advanced safety features and cutting-edge technology integrated into each model, Mercedes-Benz ensures that every ride is safe and enjoyable.
One thing that sets Mercedes-Benz apart from other car manufacturers is their dedication to sustainability. They have implemented various eco-friendly initiatives such as using recycled materials in their production process and reducing carbon emissions through efficient manufacturing practices.
At Mercedes-Benz of Mobile, customer satisfaction is their top priority. They offer flexible financing options tailored to meet individual needs so everyone can drive home in their dream car without breaking the bank. Their service department consists of highly trained technicians who use only genuine parts when repairing or maintaining your vehicle.
In addition to selling cars, Mercedes-Benz also offers various services such as leasing programs and maintenance plans which ensure that your vehicle remains in top condition throughout its lifespan.
Overall, if you're looking for a luxurious driving experience coupled with exceptional performance and reliability then look no further than Mercedes-Benz of Mobile! With an extensive inventory backed by excellent customer service and support - this dealership truly stands out among others!
mbusa.com
