Mercedes-benz of laguna niguel Reviews

0 stars and I wish I could rate below 0!! but there s no option to do so. They sold me a vehicle with many defects. Then took the car to service to repair it ( we are talking about a brand new vehicle ). Then they lied about fixing the issue. Reporting it to Mercedes USA that the car has been repaired! Two weeks later the issue is back and I can go on and on. If you respect your time or your money, stay away from this dealership. There are plenty of MB dealerships in so Cal! Write me if you have any questions. I can give you more details! Thank you for reading

Everything went so smoothly. Devin called me with some issues that the technician found but allowed me to decide whether we should do it now or at a later date.

The car was ready exactly when they said it would be and the invoice was reasonable and adequate for the service that was provided. I'm very pleased with Laguana Niguel Mercedes Benz.

Stephanie N.

As a former resident of Northern California
I thought my service experience at Mercedes of EDH was unsurpassed until my recent experience at MB Laguna Niguel! These guy's went over and above to take care of my minor warranty issue. Fast, efficient, and courteous are just a few positive accolades I can bestow upon these folks! Top Notch!

Beautiful dealership. Service communication was poor, initial welcome from salesman after hours was rude for no apparent reason. Fixed a radiator issue only for me to leave and have power steering fluid leak. Hard to believe they were not related to the service, certainly should have been caught if there was an issue. They did do a great job washing the car. Not an excellent experience.

You have to go see Tomas at Mercedes-Benz LN. He knew which car I wanted and called me the minute they got it on the lot. He sent me pictures and answered any and every question in great detail. He explained everything perfectly and so clearly. NOT pushy at all. We completed the whole transaction over the phone, they delivered my beautiful, perfect car and I couldn't be happier! Will absolutely go to Tomas for all future cars! This is how buying a luxury car should feel.

Great service, friendly, professional. I have been a customer for 5 years. I would definitely recommend this car dealership.
They really want to satisfy their patrons.

Devon is the best! He s been taking care of my cars for many years. He always makes it as painless as possible and gives impeccable service.

I recently purchased my car from Mercedes-Benz of Laguna Niguel. Mr Gerhard helped with my choice. He was super professional and informative. He ll make everything easy and smooth for you. I definitely recommend that location and go find Gerhard over there. Thank you Gerhard and all team that helped me with my purchase.

I am beyond happy with the level of service I received at Mercedes-Benz Laguna Niguel. Casey was the guy who helped me with my service needs, he was absolutely great! This dealership went above and beyond to make sure I was satisfied with my service. I will only use this dealership going forward.

Excellent prompt service. No hassle, just repairing the vehicle as requested per recall.