I like the car, but I can no longer accept the services.
And now I've found out that you are not transparent with me. The prices are transparent. Thank you.
There are other garages, and I probably won't be visiting Merbag for my next car.
I made an appointment at the beginning of September to replace my cracked windshield (Mercedes E class coupe 2009).
The day before the appointment made three weeks earlier I was informed that the windshield was not in stock, deadline unknown.
Without news, I called back in October: "It's still in red on the computer, why don't you go to Carglass" they tell me! ....what I did, problem solved!
The welcome at Mercedes is courteous, if you don't need anything it's perfect!
If you are looking for Mercedes-Benz experts, this is the place to go. No question marks. Just go! Stefan de Vries is the person to contact if you are looking for a nee car and the rest of the Merbag crew is made from the true professionals. Fully recommended!
Mercedes salon with friendly and professional staff, they can also speak english well.
Fantastic service allthough you need to bring some time with you.
I'm happy with the service even if they are not able to keep slots for urgence. This means you have to wait several days which is never good for your business.
In February, I started looking for a vehicle for my wife. I also contacted MERBAG and sent them an email. Mesut Kivrak kindly answered my e-mail. Since I had no experience buying vehicles abroad, I was quite distrustful. However, Mesut gave me all the necessary information and sent me additional photos and documents. He really answered all my pleasant and unpleasant questions. When my vehicle was brought to my town, there were no scratches, no injuries, as Mesut told me.
I would immediately hire such a sales consultant in my company because he is patient, persistent, professional and defends the reputation and name of his company. Edin, who is also a kind guy, also gave me additional explanations. When the time comes, I will probably buy another vehicle in MERBAG in a few years.
I bought a car from this dealer, Kivrak Mesut was my contact. I bought it online but the car was exactly as described, no scratches or damages. The price was fair. I talked to Kivrak in English, via phone and email, he was very helpful, he sent me lots of photos with the car and all the documents needed.
One of the best car buying experiences. Kirvak Mesut replied to all my questions. Car was in perfect condition.
Poor service with no client consideration: arrived 3 hours after their call to take the car and had to wait 30 min with the pretext the car is washed
merbag.lu