Terrible company. I ordered 5 items, none of which were large or heavy; I was charged 30% shipping. When I called about it, they were not helpful and said that was standard. I have a retail store and that is not standard.
One item was backordered, I called to check on it and was told that it would ship that day. After a week, I called to say that I hadn't received it. I was told that it hadn't left and they had no idea why not.
Shipping and receiving is on Locust St! Friendly staff 20 minutes in and out!
Terrible experience. They shipped the lanterns with the glass next to the side of the box. When I opened it I said, wow, don't know who that would make it through the mail. Well sure enough, the glass was broken. When I called Melrose they wouldn't just ship me a new piece of glass. They said I had to file a claim bla, bla, bla....
Absolutely RUDE... Worse Customer Service Specially TINA " who is a Sales Supervisor". lack of manners. Very Disappointed and when I express how I felt about Their Customer Service she said " HONEY I WILL NOT ACCEPT ANY ODERS FROM YOU ". that's how unprofessional their SALES TEAM is. Never I have been Treated by A Sales Rep or Manager as TINA. If I can give this a 0 start I would. When I mention that One of the Items " a Sign" was Damaged .. they stated " OH YEAH WE KNEW" but still shipped it ..
Like the products. When there is a damage or quality problem they take care of it.
Niki was the most wonderful and helpful gal. First person you see when you walk in and the last one as well. But, seriously everyone there is so friendly and only thing to be careful with is the enormous cash and carry. It is easy to get carried away. so many great items I just go wild in there. Go with an empty vehicle for sure. Thanks Melrose people, your the best.
melroseintl.com
