I recently had an experience that left me feeling quite underwhelmed. The process was convoluted and not as straightforward as I had hoped. The customer service was a bit lacking, and I often found myself waiting longer than necessary for responses. While they offer a range of services, the execution didn't meet my expectations. I think there are definitely improvements that could be made. 🚧📉
Haven't used Mel Finance Services yet?
Ask Trustburn
Questions about Mel Finance Services
What is Mel Finance Services?
Mel Finance Services is a boutique Melbourne-based mortgage broker that assists with home loans, investment properties, and refinancing. The business operates out of an office at 28/303 Collins Street, Melbourne, and a mailing address at 4 Tippet Street, Clayton South, Victoria. They are an accredited member of the Mortgage and Finance Association of Australia (MFAA) and hold CRN 444210.
What specific loan products or services does this broker offer?
The company offers a range of specialised loan products including SMSF loans, business loans, self-employed home loans, and doctor loans. They also provide services for first home buyers, multiple-property owners, and those with bad credit history. Their process involves a free property report and a comparison of over 55+ lenders to find competitive rates.
How can a new client begin working with Mel Finance Services?
To get started, clients can book a free 15-minute discovery call by calling 1800 941 947 or scheduling an appointment online. The business operates on a seven-step mortgage process designed to ensure a hassle-free experience from the initial call to finalising the refinanced mortgage.
What accolades or unique features does the website highlight?
The business states it is listed in the top 25 brokers for Customer Service out of 19,000 mortgage brokers Australia-wide. They claim to offer a free property report prepared by a leading property data solution company, which is currently only available for Melbourne clients.
What tools or resources are available to help clients make decisions?
The business provides a mortgage repayment calculator on its website as a resource for clients. They also maintain a blog and offer a free 15-minute call with an expert to discuss options for loan refinancing or home loans.
How can clients reach the business for inquiries?
Clients can contact the team via the phone number 1800 941 947 or by emailing [email protected]. The office is located at 28/303 Collins Street, Melbourne, VIC 3000, with business hours running from 8:30 AM to 7:30 PM on weekdays.
What is the approach to comparing loan offers with clients?
The business claims to work with over 100's of offers from different lenders and uses up-to-date software to compare needs without technical jargon. They aim to present a list of comprehensive home loan options including rates, terms, fees, charges, and repayments.
What is the stated structure of the mortgage application process?
The website mentions a '7 Steps mortgage process' intended to ensure a hassle-free home loan process. They also offer a free consultation and a no-obligation call to discuss options for property or financing journeys.
How does the business differentiate itself from larger competitors?
The business highlights its local nature as a key advantage, allowing clients to easily get in touch with enquiries about their application process. They pride themselves on offering efficient, flexible, and personalised service compared to large corporate giants.
What regulatory or procedural frameworks does the business mention?
The website notes that they are ASIC registered and licensed as a mortgage broker. They also provide a dispute resolution guide to ensure any problems are handled professionally and efficiently.
What specific contact details and tools are provided on the site?
The business offers a free repayment calculator and a mortgage repayment calculator tool on their site. They also provide a mailing address at 4 Tippet Street, Clayton South, Victoria 3169 for correspondence.
What are the stated operating hours for the business?
The business operates with specific business hours: Monday through Thursday from 8:30 AM to 7:30 PM, Friday from 8:30 AM to 7:00 PM, and Saturday from 9:00 AM to 2:00 PM. Sundays are closed.
Post your question publicly — other visitors, and whoever manages this page, can answer. It will be visible on this page.
Want to hear about this company again? Follow it and we’ll email you when a new review appears.
Based on reviews, listing data and the company's website. Verify anything important with the company directly.
1 Reviews
1 question · Jump to Q&AQuestions & Answers
Trustburn Team Trustburn asked:
Do you help self-employed borrowers who have difficulty providing standard income documentation for a home loan?
Trustburn Team suggests a starter question on new profiles — the business hasn’t answered yet.
Sign in to post
Your text is saved — you'll come right back to post.
or with email
Don't have an account? Create one
News & Press
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
About Mel Finance Services
Mel Finance Services operates as a mortgage broker based in Melbourne, offering assistance with home loans for first home buyers, investment properties, and refinancing. The business provides a range of services including home loans, SMSF loans, business loans, self-employed home loans, and specialised doctor loans. It is located at 28/303 Collins Street, Melbourne, and can be contacted by phone or email. The website lists awards from industry bodies such as the REB awards and Choice Aggregation, along with resources including blogs and a repayment calculator.
- Website
- melfinance.com.au
- Phone
- 1800 940 752
- [email protected]
- Categories
- Financial services
