Garbage company! Quality service is a joke , almost as big of a joke as this companies prices ! The quality of craftsmanship that the installers put out is poor and they will leave wires just hanging off the side of your house ! As a community in this companies reach we should file a complaint !
You can send e-mail and maybe stream video with their most expensive package. Don't even attempt to game online because their ping is outrageous. About 100-500ms ping almost constantly. They just recommend a new modem everytime they slow your internet down. I never get even close to the 100mbs I pay for, even when hard wired to the router.
I'm very disappointed in this company as the WIFI will just shut off and not work for multiple hours at a time. As a gamer this is horrible as every time I want to play I cant even connect to internet. I even us an Ethernet and it still doesn't work. I'll restart and trouble shoot and it still wont work. In conclusion PLEASE DONT BUY.
I recently moved out of MCTV's service area and had to cancel my service. It was so easy canceling my service. The representatives were super helpful and friendly and didn't try to talk me into staying or upgrading like other carriers do. When I dropped off my modem and router, the process only took about 1 minute and I was on my way, which was a relief considering these things usually take forever.
They run a monopoly in our city and provide terrible internet speeds, prices, and services. Honestly hoping Spectrum can buy them out and take over service. Spectrum offers 10x the speed of Massillon for the same price. They also just changed their Google profile to remove any negative reviews they had in the past if that says anything...
the internet is trash and is only getting worse ..... I pay for 100mb download and barley get 25mb ..... fix this garbage .......... or I'll switch providers
We haven't even had our internet installed yet and already disappointed. Had a scheduled installation a week in advance, for today 04-16-21 from anywhere between 8-12. My fiance took a half a day off to be there when the guy showed up, only for the guy to apparently knock on our door multiple times and say we weren't there, that no one was there and left his card. When in fact we were there. Looked at our cameras and no one even came to our door, and there was no card. I was on the phone with them because no one showed up, just to be told this lie and then they won't be able to send anyone out until Wednesday evening....we're really frustrated for we already lost work to be home, schedule a week in advance and they push it back by another 5 days because of their error/lie.
Turned my equipment in 5 days early and then was told I didn t a month later. Sat on the phone for 20 mins and got hung up on.
Best customer service I have ever had. Just bought my first house and had a problem with the tech and they handled it promptly and sufficiently. Great service.
Absolutely horrible service have been receiving there service for years because quite frankly they run a monopoly we simply do not receive the speed we pay for and have called several times and dealt with the same answe that it s not on there end 0/10 do not recommend
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