I ordered a spare wheel lock key for my new car. I received an e-mail informing me of a back order on the part. I had paid for expedited shipping as well. I contacted their CS department and the nice young lady asked me to please hold a moment and went and was able to find a key that I ordered. I also received the part a day before I expected it! Thank you!
After changing the winter tires on the 4 Runner I lost the key. I immediately Googled McGard, easily ordered new key, and I think I had it within 4 days. Wow!! Taking into account that they ship up here to Canada only on Tuesdays.......that's fantastic service. Excellent speedy service. Quality is exactly the same as the original key. Use it carefully and properly with a torque wrench and it will be fine for many years!! 5 stars.
An absolute horrible company to work for. They are beyond prejudice against persons of color. They dont wanna train at all & just expect you to know it immediately. I wouldn't reccomend my own worst enemy to work here avoid by all means
After losing the original key that came with my tire lug nuts, I have now gone through 4 replacement McGard keys. All 4 new keys have crumbled (literally crumbled) into metal pieces on the first use. The replacement parts are nowhere near the quality of the original key. And when I called to speak with customer service regarding the issue, they told me it was my fault for over tightening the lug nuts. When I questioned how I could "over tighten" the lug nuts with the same key without breaking it, but now I can't remove it without breaking it, they had no answer. The truth is the part are no longer made of quality metal. They look and feel cheaper and are significantly lighter in weight than the original key. I would not recommend this company if you are looking for quality and workmanship.
I don't really know what they do here but I got my covid 19 vaccine so I mean they must be pretty good folks
Poor management,high turnover -Do not waste your time !Awful place to work!
Update: I received the two replacement keys very quickly, followed the directions on the back of the invoice, and only managed to get one tired replaced before both keys stripped again. I have to bring the car into the garage now to get the keys forcibly removed and I will never put these locks back on again. Customer service has been great, but this product leaves much to be desired. I give stars in this review for the speedy service, but would give much lower rating for the quality of these keys.
Original review:
My Kia Forte came with McGard wheel locks installed. When I decided to do the summer/winter tire changes myself, I soon discovered that you have to be REALLY careful not to strip the lock key, or else you are stuck. This happened the first time, and I contacted McGard to get a new key. They FedExed it to me and arrived the next day! Unfortunately, the same thing happened the next time, even while being very careful. I contacted the same agent (Cara) and not only did they not charge me for the replacement, they sent me TWO keys so that I wouldn't get stuck like this again, and advised me to be careful with overtightening. I have to say that Cara and the the McGard customer team made the very best of a frustrating situation for me. I am extremely satisfied with the resolution.
1 star is far too generous. I wish I could rate this company far less.
The most painful purchase experience of my life trying to make an international purchase for replacement wheel lock keys, which had broken due to poor product quality, which seems to be a reoccurring theme based on other peoples reviews. This company stinks, avoid like the plague.
Stopped in today to replace a lost lug nut key. Service was fast and friendly at a reasonable price. Brought key symbol/shape indented on a piece of styrofoam. Thank you for making it painless.
Great timely service. Highly dependable customer support team. Stood by their commitment to ship on time.
mcgard.com
