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Do not recommend McDaniel Window & Door

My personal experience with Mr. Watkins and McDaniel Window and Door was one of delays, poor communication, conflicting information, poor customer service, and a poor-quality window installation. After what I experienced and the way that I was treated by Mr. Watkins, I would never recommend doing business with McDaniel Window and Door to anyone. I trusted that McDaniel Window and Door would do a quality install and treat my home with respect and care. A decision I deeply regret. I put my faith in the wrong company and the wrong man. On September 8, 2023, I placed an order with Mr. Watkins for installation of 10 replacement windows at a cost of $8275.00. The lead time for the windows Mr. Watkins quoted me was 3 weeks. Thirteen weeks later, on December 12, 2023, McDaniel Window and Door installed eight of the ten replacement windows. Two windows were missing from the order along with 3 window screens. On December 14th and 16th, I contacted Mr. Watkins to address problems with the installation and that I was not happy with the final product, the quality, or the service that I received: 1. The installers left debris in my yard such as insulation, glass shards, wood, and plastic. They failed to use drop cloths and protective footwear as I was told that they would when working inside the home. As a result, there was damage to my hardwood flooring (chips, scratches, black sticky residue stains). 2. All eight window frames are bowed or curved at the base of the frame. I feel this is a result of strain from improper fit, poor installation, and incorrect measurements. 3. Dented Damaged areas on some of the frames 4. Water Leakage at the base of semicircular transom window I have continued to reach out to Mr. Watkins to request that the window frames be repaired, replaced, or refund in full. It has been over two months since my installation, and the remaining two windows still have not been installed nor have the problems with the window frames been repaired or replaced. I feel this is a breach of contract and failure to honor the warranty. I have asked for a full refund at this point, which I have not received.

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I recently had my windows and doors replaced by this company and I am beyond satisfied with their service and products! The entire process was smooth and hassle-free. The website was easy to navigate and provided all the information I needed. The staff was knowledgeable and helped me choose the perfect windows and doors for my home. The installation team was punctual, professional, and efficient. They cleaned up after themselves, leaving no mess behind. The quality of the windows and doors is excellent, they are sturdy and energy-efficient. I have noticed a significant decrease in outside noise and my energy bills have reduced as well. I highly recommend this company to anyone in need of window and door replacements. Trust me, you won't be disappointed! 👍🏼

I had an amazing experience working with Mcdaniel ...

I had an amazing experience working with Mcdaniel window & door co. Their team was highly professional and efficient. They provided excellent service from start to finish. The quality of their products is top-notch. I highly recommend them.

Mcdaniel window & door co.

Mcdaniel window & door co.

4.1