Beware of purchasing vanities from McCanns Plumbin...
Beware of purchasing vanities from McCanns Plumbing as they do NOT stand by the products that they sell nor the warrantee. They sold us a vanity, stating it had a 10 yr warranty on moisture, however they gave us a damaged vanity with a chip in the drawer and moisture damage. Upon speaking to their GM, he tried to put blame on us stating that we should have contacted them before it was installed. Jim, as advised, we didn’t notice the damage until immediately after installation when I went to clean it. Thank goodness for Australian Consumer Laws. We will report McCann Plumbing today to Consumer Affairs Victoria and will take this all the way if they don’t refund us. We asked for a replacement, however the attitude of their GM Jim has left me now seeking a full refund of all products we purchased from them which is around $1200. In addition to this poor after service by McCann Plumbing, we are left experiencing rental loss which they will be liable for. McCanns Plumbing, I strongly suggest you refund us fully for the dodgy vanity and all other products that you sold us. Just a tip Jim, you should be protecting your customers (your bread and butter) not your dodgy suppliers who use inferior materials from China to make these inferior vanities. Stop selling inferior products; honour warantees. We want a refund NOW otherwise see you at VCAT.
