About Martti
Martti: Revolutionizing Healthcare with Telehealth and Language Access
Martti is a full-service telehealth platform that aims to bridge the gap in healthcare access by providing language interpretation services to patients who have limited English proficiency. The company was founded in 2004 and has since become a leading provider of telehealth solutions, serving over 500 healthcare organizations across the United States.
The need for Martti's services stems from the fact that language barriers can be a significant obstacle to receiving quality healthcare. Patients who do not speak English fluently may struggle to communicate their symptoms or understand medical instructions, which can lead to misdiagnosis, delayed treatment, and poor health outcomes. This is especially true for non-English speaking immigrants and refugees who face additional challenges such as cultural differences and lack of familiarity with the US healthcare system.
To address these issues, Martti offers real-time video interpretation services in over 250 languages through its proprietary platform. Patients can connect with trained interpreters within seconds using any device with an internet connection. This allows them to communicate effectively with their healthcare providers regardless of their native language or location.
In addition to interpretation services, Martti also provides other telehealth solutions such as remote patient monitoring, virtual consultations, and e-prescribing. These tools enable patients to receive care from the comfort of their homes while reducing unnecessary hospital visits and improving overall health outcomes.
One of Martti's unique features is its focus on cultural competency training for its interpreters. The company recognizes that effective communication goes beyond just translating words; it requires an understanding of cultural nuances and sensitivities that may impact patient care. Therefore, all interpreters undergo rigorous training on topics such as medical terminology, ethics, confidentiality laws, and cross-cultural communication skills.
Martti's commitment to quality has earned it numerous accolades over the years. In 2020 alone, it was recognized by KLAS Research as a Category Leader in Language Services for Healthcare Interpreting Services; named one of Modern Healthcare's Best Places To Work; awarded Gold Stevie Awards for Customer Service Team Of The Year - Health Products & Services; among others.
Overall, Martti is revolutionizing healthcare by breaking down language barriers through innovative telehealth solutions backed by exceptional customer service standards. Its mission aligns perfectly with today's increasingly diverse population where access to quality care should not be limited by language proficiency or geographic location but rather available at any time from anywhere through technology-enabled platforms like Martti!