Marriott Hotel San Mateo Reviews

Conveniently located to the area & the airport. A good sized property that appears to be able to handle numerous functions of varying sizes. In that theme, the rooms are quite spacious. The property overall however is in need of renovation & updates. The good news is, that is exactly what they are in the midst of doing. The highlight for my stay was the concierge lounge - one of the best I have experienced - spacious, top shelf food selection, with a chef and crew on top of their game. Well done.

Quick good reception service but that little market wasn't open after the afternoon and evening but the reception service opened it up

A beautiful facility on a quiet street that's convenient to everything in SF and Napa. We found the staff to be helpful and friendly. I was particularly impressed with Liz and Craig.

Quiet area, a local 24 Hours 7-Eleven around the corner.

The Hotel's club lounge is average, NOT too good.

If you need a Quiet room, Request the room NOT facing to the
freeway.

Gym room in Two locations, Small, but acceptable....

Very quite hotel.
Room was very clean and confortable.

Having grown up in San Mateo, I remember when they had built this place but then, known as The Royal Coach. It had an old English medieval theme, and as a kid, it was a kick to go to. My mom and dad had their 25th Wedding Anniversary party there, so I have wonderful warm memories. My mom's anniversary passing was Sunday 3/28, so I got a room here Saturday night so I could wake up early morning and place flowers on her grave being I live out of town. The days of its medieval theme are long gone, but the front desk staff was kind and even listened to my story of my mom and dad's wedding anniversary. The gentleman behind the desk (whose name I can't remember but great guy) stated that they have heard many stories like mine. The room was very clean, the bed comfortable, and couldn't ask more than that. One can always tell older hotels by the very large hallways which of course this had. Clean, nice staff, and one can't ask for more than that.

Clean and modern rooms but you have to walk ALOT to get to your room. They charge you for parking when it should be free as there is barely anybody staying there, parking lot was literally empty. We checked in at night due to our flight being delayed and the South Asian front desk person that was there was extremely rude. Could not answer any of my questions and tried to rush everything. Did not explain to me and my family as to what was included and what was not with the room. Pretty much had to figure out everything myself as well as the closest entrance to my room on the opposite side of the property. I asked the same person for extra towels and pillows, he said he was doing me a favor by providing that because he was alone. Covid guidelines and protocol are in place but while I stayed there for 2 nights I had not seen much cleaning or wiping down of common high traffic areas like the front door. Checkout was great and the rest of the staff where amazing. They comped one night of parking for us due to this person's demeanor. Overall ok stay

On this amazing stay they were very helpful they had let us check in early due to the fact my mother was having headaches, and pain.. But not enough pain to try to embarrass me in front of check-in clerk by asking if she single but she played along she was really sweet wit us... I would recommend this place.

Grounds are kept clean.
The staff we worked with who I believe was the manager, was absolutely amazing and a pleasure to work with. So kind and helpful and welcoming.
The lobby was nice- hallways and elevator were nice with no bad smells! :)
Room was great and clean and i have zero complaints for this place!

Very large hotel with lots of meeting spaces and conference rooms. The rooms themselves are clean and well maintained and the hotel staff were friendly. Parking is a bit tricky to figure out because there are rental car spaces, valet spaces and general public - but if you check into the hotel, the room key will allow you access to the parking lot...free of charge.