Markham Mazda Reviews

BEWARE THEIR CONTRACTED BODY SHOP (AND GETTING A CAR IN "SOUL RED")

I brought in my CX-5 (in Soul Red) last year to repair a dent (covered under the Appearance Package I'd bought when I leased my car). Frankly, before this incident, my interactions with Markham Mazda have been pleasant, and my main complaint is not with the dealership itself but with the body shop they've contracted to do their repair work.

After the repair, it became more and more obvious that the re-painted part didn't match the rest of my car. Now, I understand this color is extremely hard to match ... but the reason why I bought the Appearance Package Warranty was because, at the time of purchase, i was told that "no one besides Mazda would be able to match this color". And while I knew a match couldn't be perfect, I thought it'd be reasonable to expect my car to not look like Frankenstein.

I brought back my car, and the bodyshop (contracted by this dealership to do all their repair work) agreed to repaint it...but with the disclaimer that "it'll likely look the same as now - either darker or lighter than the rest of your car - that's the best I can do unless you pay to repaint the entire side of your car". Yagnesh, the sales manager, commented that "Unless you get a white or black car, every time you get any part of a car repainted it s going to look darker or lighter than the rest of the car, so don t expect this repainted car door to look like it will match after. Funny how they don't tell you that when they sell you the car in Soul Red ...

I've posted photos of the paintjob - after the first repainting, and after the second. Even after the second attempt, the car door is STILL darker than the rest of the car, and furthermore, has orange peeling all over. According to what I've researched, orange peeling occurs when it's a poor paint job (either poor drying conditions or poor painting technique with too much paint at once). Markham Mazda's response to this was to tell me to lease another car with them ... ?! It feels like they didn't care too much about how the repair was messed up, because now, there's more pressure to lease another car when my lease is up instead of buying it back.

I've spoken to another Mazda dealership since, and they, too, are shocked at the repair job - both the orange peeling, and the obvious mismatch. The only compensation I've been offered by Mazda Canada is a "better deal on a new lease"... but after this incident, I'm hesitant getting another Mazda. It's unfortunate because I think the biggest disappointment and party at fault isn't even the dealership, but the poor quality work put forth by their contracted body shop. It's frustrating to be left with a Frankenstein car - a car I once loved! - but looking at it every time now makes me cringe. I feel like I've been cheated.

Moral of the story - 1) Beware bringing your car to this dealership for repairs (especially paint jobs) and 2) Beware purchasing a car in Soul Red (it's beautiful, yes, but potentially a huge pain to repair/repaint)

We went to 3 different dealers in the area before buying from here. We were Judged in every single dealership we went to, which was not the case here. Arjun stood out from all the different salesperson we talked to. He was Professional, passionate about what he does, had a great sense of humor and did not Judge us. A very well composed and Gentle Person. Overall a very Satisfying Experience.

I purchased Mazda3 2018 GT here. It was a great experience. Arjun was friendly and kept me informed during the whole process he guided me well and gave good options regarding the cars.

It was amazing experience. Anson Wong made buying car really easy and enjoyable. He is most patient and friendly sales person I have encountered. Other dealers starts to pressuring you but that wasn't the case here.
I made the purchase and would do it again in future. Highly recommend.

Mazda Markham is a great car dealership, with friendly staff and nice service. I thought that buying a first car, or in fact any car, would be a stressful situation. But a Markham Mazda representative Anson Wong proved me wrong! He provided a very friendly and excellent service! I am very lucky to have him as my vehicle dealer! I hope to meet him again when I upgrade my Mazda 3 GS to a 2.5L GT in the future!

We purchased a 2021 CX5 here. It was a great experience. Our sales person was Benny. Very polite and friendly. He kept us informed during the whole process till we picked up the car. Service staff are polite and friendly as well.

I had done my research on the CX-5 Mazda and decided this was the vehicle I wanted to purchase. I had contacted multiple Mazda dealerships looking for the best price. To my surprise a couple were not very interested in reducing the price. Actually since I had started looking at the CX-5, Mazda had increased the price of the vehicle, due to an upcoming computer chip shortage that was going to delay delivery of vehicles over the next few months. Dealers were giving me the same speech, sticking to the retail price and mentioning a shortage of new incoming vehicles due to the computer chip shortage. One day I was checking Auto Trader and saw an ad from Markham Mazda. I called and started talking to Arjun Raguraman and he was extremely helpful right away. My first impression, I noticed he wasn't pushy at all, no pressure. ( Something I felt from other dealerships). Arjun was able to give me a MORE than fair price on a new CX-5. We were able to work out all the details over the phone and I purchased the vehicle. I can't say enough about Arjun, he was fantastic throughout the whole experience, start to finish. Arjun took the time to explain all of the options/details of the CX-5 when I picked up the vehicle. I thought I had pretty much done all the research, but he was still able to point out a few things that I didn't know. One thing I forgot to mention, is that Markham Mazda was not my local dealership. I live over an hour away, but it was well worth the drive for the service I received. Since I picked up the vehicle, Arjun has called a couple of times to see if I had any questions or concerns. This has been the best experience buying a vehicle that I have ever had. This is totally due to the Arjun, I can't express it enough, if you are looking for a vehicle contact Arjun at Markham Mazda. You won't be disappointed. Once again thank you Arjun !!!! Look forward to future purchases!

Bought a used Mazda 3 from this dealership last year. The car itself is great, the overall service was nonexistent.

To begin, we picked up our car with 1/4 tank of gas and the inside of the car was not cleaned. We took the car to my mechanic to find that the tires needed replacement and were from 2005 (not sure how they passed the safety inspection). In addition, the mechanic pointed out some structural damage on the car that was never mentioned to us at the dealership!

The cherry on top: I have been trying to speak to a manager about our experience here. Have left several messages but have not heard back once.

I will think twice when recommending this dealership to my network.

Big shout out to the team at Markham Mazda and especially Anson Wong who treated my wife and I like absolute VIPs. Anson was very friendly, professional and responsive to our many questions. He truly went out of his way to make sure we were happy and even personally delivered our new vehicle to our house so that my 8 month pregnant wife could stay home and rest. Talk about amazing customer service!

This is a fantastic, trustworthy dealership with competitive pricing and the honest, professional service. I would highly recommend.

Alex