Marietta Pontiac Buick GMC Hummer Review

Every time I visit leave not satisfied. Poor service department. When you pay $73,000 for a truck, I expect better service. Vehicle should always leave better than it came. Fingerprints everywhere, a ding, a scratch. I ve been buying cars and trucks for a long time, and this is my worst experience. Love the truck though!

Jaime was awesome. I went in thinking I needed a specific thing. Her guidance and advice helped me get to the root cause without spending unnecessarily. She was professional and helpful.

Morgan, at the Cobb Pkwy location in Marietta was beyond helpful and went above an beyond to show me the concerns with the car. Providing pictures to alleviate any stress I had about the vehicle, and overall he was just genuinely nice. His customer service skills is exactly what I appreciate when I am having car troubles.

They were fast, friendly, and extremely helpful. Capital Buick is not my local dealership. I shared the offer I received to our local dealership because I preferred to deal locally. Our local dealership said I should take the deal with Capital. They couldn t touch it. I will go back to Capital next time I am in the market for a Buick GMC vehicle.

The service I received was excellent. I was looking everywhere for a good deal and no deal compared to Capital Buick GMC. They were extremely friendly, fast, and efficient. I highly recommend.

Extremely terrible experience. Rodney was extremely not helpful at all. His entire demeanor was not inviting at all , and actually came off as cold, sarcastic and kind of rude. I honestly have never experienced an experience like I experienced talking to him.I went in in and in matter of five minutes I was already out. After dealing with numerous car dealers this experience I would say was the worst even just how he was talking , his tone of voice it just was not there and I will never do business with GMC again just because of this particular experience. His demeanor Is not set for customer service especially selling cars, but on a better note I had experience with Jimmy in service department last month and he was nothing short of amazing . Very nice experience in service.

I can honestly say that the service I received was excellent. Jamie, my service rep, was friendly and professional. She informed me of which maintenance services were due and the costs involved, and provided status updates as well. I am very happy with the service I received. Even the gentleman who made my appointment was wonderful in that he checked to see if there were any recalls involving my car.

As usual, I was promptly greeted, with a smile and a welcome. Then, I was given ride back to work and my truck was put it for service. A few hours later, I received a call that my truck was ready to be picked up. When I got my truck back, it had been serviced and all fluids topped off. Never disappointed at Capital!

My purchase was a cash sale. I am grateful I researched the vehicle and knew about the features for the vehicle. The original sales guy was out when I picked up the vehicle. The sales guy who was assigned to me in his absence was not every helpful at all. I expected more information about the Denali since the dealership did nothing except find the vehicle for me. I am thankful the sales guy found the vehicle for me since I was looking for one that matched my criteria for 3 months however the on site experience was less than stellar. Needless to say I will not purchase another vehicle from this Capital Buick GMC.

BEWARE OF THIS DEALERSHIP!!!!

I visited this dealership the other week and saw a 2021 GMC Yukon Denali. Extremely nice truck. Came back two days later to make the purchase. This is where the transaction went downhill. Received an offer on my trade, negotiated and finally reached a reasonable offer.

When arriving in the finance office, the finance manager made it seem like they had given me full value for my trade. She actually said, you re in luck, they are giving you the full payoff for your trade. When looking over the buyers agreement found out that essentially what they did was gave me the full payoff for my trade but increased the amount of the vehicle. CROOKED!!!! I hesitated several times when signing the documents, however every time I pushed back the finance manager would drop my interest rate to make the deal seem more attractive. She literally dropped my interest rate 3 times when I said I wasn t sure about everything.

After leaving the dealership I immediately felt buyers remorse. I knew I had done the wrong thing, by purchasing a vehicle from these people. I called the very next day on Saturday to see about canceling the sale and coming to pick up my vehicle that I traded in. The finance manager told me to call back on Monday after 12pm. At this point I hadn t even put 100 miles on the new vehicle. I was willing to pay something, I just wanted to cancel the deal and get my old vehicle back,.

I waited to Monday after 12pm and called back only to be told they already sold my vehicle. I argued that point. The loan hadn t even been funded. The finance manager and sales rep insisted that the vehicle had already been sold. Even told me that they sold it to a wholesaler. After fully thinking about this, the reason she told me to call back Monday after 12 was probably to send off the documents for my transaction.

Two days later, I find my traded vehicle FOR SALE on their website with photos. These people are shady and are liars. Why not just be honest and say you cant take the car back. I purchase vehicles all the time and never have been treated like this. DO NOT BUY FROM THIS DEALERSHIP!!!!! THEY WILL LIE TO YOU!!!!! SAVE YOURSELF THE FEELING THAT I HAVE!!!!