4 years ago
Terrible customer services. My wife buys membershi...
Terrible customer services. My wife buys memberships for the family, and we have been members for years. I use the gym upstairs about once a week, and didn t come last week. My daughter attends the swimming club and we pay for that activity as well. My wife and my son didn t use any facilities at all for months. She buys memberships as I still sometimes go there as said. Today I drove my daughter there to her swimming club, and was told I could not use the gym as my membership was expired, and was looked like someone who didn t pay the service. I didn t have cash or cards with me at the time, so had to waste my time waiting for my daughter to finish. If I were them, I would tell my customer to come in, and resign up the membership next time. They are willing to give their long time customers bad experience, is that called customer service? Did they train their staff how to serve customers? Or that is just the culture?