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Our machine went down, the lower auger bearing was...

Our machine went down, the lower auger bearing was completely ruined. Had to empty all the gear box oil out because there was metal flakes in it. I tried calling and asking what kind of oil I needed to replace it with. The tech said he didn t have that information for me and said I would have to buy a whole new gear box. Horrible Service. Will not purchase any more units for any of our restaurants ever again.

I bought brand new ice machine model 0420 A 22inch...

I bought brand new ice machine model 0420 A 22inch 470lb. 2days ago. After installing fan didn't work. Warranty technician said fan switch bad need to replace it. Never seen before.
Don't but it.

Couldn't go inside warehouse because of Covid,left...

Couldn't go inside warehouse because of Covid,left paperwork in back of trailer and unloaded within an hour.Forklift operator gave me paperwork thru dock door when he was finished,he seemed really friendly!