I came in without an appointment because my car wa...
I came in without an appointment because my car was making a strange noise and I had just had it serviced at a different dealership. They encouraged me to go to where I had it services last UNTIL they heard the noise. The technician pulled my car in to have it looked at, free of charge, and found that the place where it was serviced last did not tighten the lug nuts, and the sound was my loose wheel. They fixed the issue and didn't charge me a dime. Had he not pulled me in, my wheel likely would have come off my car while I was on my way to the other shop. Such a small action made a huge impact for me, thank you Maida Toyota! I never thought I would have a commitment to any service center, but I certainly do now.