Mack Trucks, Inc. Reviews

Good service. Definitely recommend dropping your truck off and picking it up a different day

Great customer service by front parts guy Julio and by uncle Isaiah.

Friendly and knowledgeable staff. Well stocked for parts. Full service for one truck or a fleet of vehicles. They can make simple trucks or complex trucks. They are able to fulfill all truck needs.

Great employees. Cool environment. Very helpful with all Mack Truck parts and more.

I received email from Service Dept. advising that my truck was ready. I traveled 600 miles only to find out that my truck was not ready. I ve been waiting for over 2-1/2 hours and truck is still not ready. My advice to anyone would be don t go to Gabrielli trucks Bronx NY for any type of service work.

Customer Service 100%... When I goes there to purchased an item

Down here for a truck that was supposedly serviced and paid for... I have yet to receive keys, paperwork, or explanation on why I have been sitting on a five gallon bucket for an hour now.

Edit... with another individual who was guaranteed a rental this morning only to be told that the truck won't start (dead batteries) then blamed for being here at 730 instead of 8.

Edit... 2 hours now.

Edit... nearly 4 hours to find out batteries were dead and won't hold a charge.

Edit... 6 hours and I might be almost ready to teach them how to put new batteries in.

Took my 2011 hino that was running perfect in for a recall and left with a $10,000 bill for parts I had already changed 2 months before since then I ve spent over $20,000 in parts at this dealship between two of my trucks walked in today to purchase a sensor that costs $500 but was unsure witch sensor I needed front or back both the same price I had the code the computer was throwing and asked the parts guy who is great by the way only reason I keep going here (for parts) if he would know he said to go ask for a mechanic in service and see witch one it was I never made it past the front desk I was told that I can t be given this information and could not speak with a mechanic So for a two minute conversation that would have made them $500 I walked out and will not be going back

Staff was extremely kind, funny, and helpful. My truck broke down coming in from New Jersey to the Bronx, and a water pump with a belt had to be replaced. Being someone from the West coast, I was expecting rude and arrogant service. Although the truck had to stay an extra night waiting for parts, they were able to make the necessary repairs in a few hours the following morning.

Very unhappy dealing with this company. Don't waste your money and time.