Mac haik ford Reviews

Kept me updated on servicing my F-250 with 97,000 miles and have had my truck serviced there since 2015.
Wouldn't have any other shop work on my truck! Thank You all in the diesel shop!

Very good experience. Went to buy our daughter a car after having a terrible experience with autonation. Night and day difference on customer service and vehicle quality. Salesman was very friendly and easy to work with. Highly recommend.

I tried to stay within the Mac Haik family but looks like the third time was not the charm for me and they were on their "tax season scam posts". All this back and forth and low-balling me on my trade, made me know why salesmen and finance Dept have shady reputation. My salesman was very respectful of me but very pushy and then he tried to get Carlos, the Super-Scammer-Game-Runner from finance to come and "educate" me. Trying to offer me $10,000 for my trade only to tell someone later that that was ALL a hoax and that they had no plans on decreasing the dealer price because they wanted cash out of my pocket... even though I told them that with my Cap One Financing and with me playing with my numbers in the Cap One Navigator, it ensured that I did have to put ANY money down. In the end it seems that the vehicle was over my budget and it wouldn't work for me due to a little negative equity I had to roll in. Yep it is safe to say that I am done with Mac Haik.!!

Easy in and out for an oil change and a recall for my F150 backup camera. They were able to actually do the oil change then transfer the keys over to Service to get the camera done without me by having to be there. Shout out to Juan in the Quik Lube department. Very professional and helpful with researching my truck and getting everything I needed complete. Overall a great experience!

In my opinion they are con artists. They did a 15 minute job and charged me roughly $300 in labor, sold me a $70 part for about $150 and then to add insult to injury, charged $50 for misc supplies. (None were needed. They removed 2 screws, replaced the part and put the same screws back in. All inside the cabin.) All of that despite the verbal price they gave me the day before that was ~$200 less.
Do NOT trust their service department. Will never buy a vehicle from them or get service from them ever again.

I took my truck and Jerry was my service person. He was great!! He listened to everything I told was making noise. Kept me informed on what was going on with my truck. He was very professional and ver kind. I would go back to the dealership and I would want him to take care of my truck. Very pleased. Thank you Jerry!!

Purchased a new 2020 truck from this location by Sebastian! Hands down the best service and experience! **Pro advice** I do recommend getting your loan from your local credit union. Max haik does offer in-house financing but I got a super low rate from the credit union. Also the quick lube center at mac haik ford is affordable and quick for maintaining my new truck.

We haven t even received the plates for our newly purchased truck and have been in the dealership 4 times!!! Three of which, nothing has been done to the vehicle and I have just waited hours and hours of my time for nothing. I would definitely NOT recommend. Save yourself the trouble of never ending excuses and EXTREMELY poor customer service. I honestly wish someone would have told me before I came here. I m here at this moment and regretting the decision of coming and buying at this place more than EVER!!!

I would like to add that the issue was not by the service dept but with the pre-owned service dept. Thankfully, the service dept got things done.

I recently had a Check Engine light appear on my 2018 F150 4x4 and was concerned that it was something major. My local service garage handles all of my company fleet issues based on proximity to our location. They ran the diagnostics and felt like it was a bad Catalytic Converter.

So I took it into the Mac Haik Service Department on a Thursday and had to leave it for diagnostics. My Service Writer said they were backed up but that he would do everything he could to get me rolling as soon as possible. I was certain I would be without my truck for the weekend and possibly longer but he called me the next morning before 8AM and said it was ready to be picked up.

It was a defect in the Catalytic Converter... covered under warranty. With all the Supply Chain issues in the world I was happy to get it repaired so quickly.

25 years of doing business with Mac Haik and I'm as happy with them now as ever.

Keep up the great work!

Thanks