4 years ago
This is specifically directed toward Milk and More...
This is specifically directed toward Milk and More, one of their subsidiaries. As others have noted, their website is a functional disaster. Trying to adjust an order is near impossible. My wife thought she had cracked it and ordered 1 milk and 1 orange juice to be delivered M-W-F. I opened the door on Friday and had 3 milk and 3 orange juice.
I called customer service for help. The Irish $%^& that took my call was arrogant, rude, and kept talking over me. All she did was look at the orders and say that what was ordered was delivered. I kept trying to get her to understand that the website was as clear as mud and I needed help. But she just got louder and continued to defend the delivery. I finally had enough and loudly talked over her asking if she would let me speak. She then told me not to speak to her in that tone. I told her to stuff it and to cancel my account, then hung up.
I played merry hell trying to figure out how to cancel an account. My wife finally found it in a small font shaded just slightly darker than the background.
Milk and more? NEVERMORE!