Luther automotive group

Luther automotive group Reviews

Reviews 10
3.3
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I had my 2008 Chrysler Town & Country serviced at ...

I had my 2008 Chrysler Town & Country serviced at Luther Hudson Chrysler Jeep Dodge Ram for an antifreeze leak. They diagnosed and replaced a thermostat housing, thermostat and gasket for just over $200. After I left the dealership, I immediately noticed that the leak was still happening. Thus, I scheduled a second appointment to have it again looked at.
Later that morning, they contacted me and stated it would cost me an additional $1000 to fix because I had corrosion on my intake manifold. Through some back and forth conversations due to my frustration with the possible mis-diagnosis the first time, they admitted that they DIDN T EVEN LOOK AT IT AND ASSUMED it was the intake manifold. Upon actually looking at it, they discovered the recently replaced new gasket had a tear. They replaced and the problem was fixed. Luther tried to get me to bite on a $1000 service repair that I DID NOT NEED!
BE VERY AWARE! I will never trust Luther Auto Group again!

This company owns St. Cloud Subaru. I took my Suba...

This company owns St. Cloud Subaru. I took my Subaru in for service with no damage and they returned it to me with damage. The service manager is giving me the run around and making excuses. There is damage to my rear bumper, tire, rim and hood.

I bought a 2006 Mazda 3 Hatchback, one of my favor...

I bought a 2006 Mazda 3 Hatchback, one of my favorite cars ever since I was a teenager, here at Brookdale Luther. The saleswoman, Jill was nothing but honest and forthright, and I enjoyed my shopping and buying experience here, and the car is awesome.

However. A month and a half after I bought the car, the engine mysteriously destroyed itself from the inside-out, having eaten all of it's oil with no warning light; despite the oil change and full service check at Luther before purchase. Their check was thorough and maintenance well-done, so I cannot fault them for that, as after this tragic event they agreed to pay half of the cost to replace the engine with a new re-manufactured engine, even though their 30-day warranty had just barely expired when it happened.

I appreciate their backing of their product and service.

We were having an issue with a promise made at the...

We were having an issue with a promise made at the dealership we purchased our vehicle from. After the papers were signed we found an issue, the salesman said I ll take care of it & make it right several messages to the sales rep & manager of the dealership with no response Luther Corporate took care of the issue. This is the first time we had an issue with a Luther Dealership. Luther Corporate and Luther Collision & Glass in Brooklyn Park were great. Thank you

I want to send a shout out to Jeff in the service ...

I want to send a shout out to Jeff in the service center in Bloomington for getting my Sorrento up and running in time for the holiday. He stayed late to make sure I got my car back in time to go visit relatives up north. I know where I will be taking my vehicle for any service in the future!! Thank you!

the We Buy program is just another car dealer scam...

the We Buy program is just another car dealer scam to get your info to hound you relentlessly to buy a car. Don't believe the commercials, sure they MAY buy from you if you aren't buying a car, but they want every speck of info on you first and then offer you basically the price a scrap yard would pay. It's not enough to have the title in your name and verify with your drivers license, they want to enter ALL the info on your license into their system before they will even discuss it with you. Very unsatisfied with the treatment and process as well at the IGH location. The receptionist was pleasant but it ended there. I can't think of much that would get me to visit a Luther location again.

Another Great Experience at Luther Family Ford in ...

Another Great Experience at Luther Family Ford in Fargo ND. Brad and his team always do a great job to ensure that everything is taken care of and I am informed of what services were performed.

Luther automotive group

Luther automotive group

3.3