So this was a real treat, great food, the rooms are big, clean and such beautiful views!!
The best place to stay if you are feeling romantic or have a desire to hear beautiful music and be treated like royalty.
They also run boats over to universal all day for easy access to the park till late!
The hotel itself is really nice with multiple great restaurants and pools and a very helpful concierge and staff. The rooms on the other hand are just mediocre. The standard room is a good size and the beds were comfortable but it was not the cleanest place. The carpets have not been maintained very well and were rather disgusting and unpleasant to walk bare foot on.
The premium paid for staying at the hotel is not reflected in the quality of the room. The amenities at the hotel and perks associated with the parks borderline justify the cost to stay here.
Stayed overnight. The hotel is very clean, the most comfortable beds and the river boat service to universal parks is a great way to get shuttled around. I'm love to stay here again!
The best hotel after leaving the parks, you don't have to drive.
Beautiful place. Loved the food. Will come back again.
Jerry in the lobby area was absolutely amazing. He went above and beyond his call of duty to ensure we were happy and had a great stay.
Sal's pizza is tasty and so are their cheese sticks. Very tranquil environment for those looking to escape the commotion of the theme parks for a couple hours.
The staff are phenomenal, as are the accommodations. And at this price point, they and better be. The location can't be beat, as it offers unparalleled access to universal studios. All in all, I have no issues with my experience.
very cool aesthetic, lives up to its five star rating
I loved the Italian atmosphere as well as the gelateria and other shops. The groom's beds were quite comfortable, however they weren't cleaned until late in the afternoon.
Excellent service and value. Had a blast at the resort area, as well as Universal theme parks.
The hotel is beautiful and we'll maintained, with many other options for entertainment besides Universal (such as pools, hot tubs, and ballrooms).
Gorgeous romantic ambiance, incredible service at every turn. Divine decor and attention to detail. Great place to visit for an overnight stay, or to catch an Uber from after a concert at Universal Studios.
Typical over priced, profit driven theme park resort. A tropical Italian town!? That being said, the water taxi to the park and express ride entry with your room key was a plus.
Absolutely fabulous hotel! My husband, my children, and I loved this resort! Customer service was extraordinary throughout the resort!
Although the hotel was satisfactory, my entire experience was ruined by the poor customer service. There was one water taxi employee (his name is Jimmy) that was really the most unhelpful and aggressive person I have ever met; he belittled and demeaned me without any apparent reason to the point where it hurts to think about it now and the hotel s solution was to give us a $30 gift card. A cheap employee followed by a cheap customer service experience!
This hotel was amazing. It looked exactly like the real bay in Italy, only smaller. Great restaurants, amazing pool & lounge areas, too. If your going to Universal Orlando resort, then I definitely reccomend this place to you. I also recommend the Express passes, as they are a lifesaver, if you have kids or sick of the hot weather, and want to cool off in the shade. This hotel was amazing.
Pretty and clean hotel. Coffee is really good (keurig) and friendly staff
Really nice and beautiful hotel. Would recommend it if you can afford it. Not to mention how convenient it is to go to Universal and surrounding areas
Great hotel! Very well located in the heart of Universal. It seems it's more for adults but kids did fine. Will visit again.
Beautiful hotel. Needs lots of money though for food
Beautiful room, love the water taxi to Universal. My son enjoyed the Dive In Movie at the pool.
We had a great time at Universal Orlando and the Portofino was a clean yet dated hotel. We did have issues with our toilet and because we needed to change rooms were provided with a one night credit on our bill which we appreciated. This hotel is the furthest away from the parks so if you want to walk to Universal studios or adventure island parks it is approx. 1.2 miles. The water taxis run ever 15 min or so, and there are also rickshaw bikes who's drivers work for tips that will get you there in 5 minutes. We would pay $15 for the three of us...however I sense that $10 is more the normal tip. Would try Hard Rock Hotel next time.
I booked this hotel because they offer express passes for annual pass holders. They are super friendly when welcoming guests. The on sight location is very convenient. I really only slept at the hotel due to spending time in the parks. The bed was super comfy though, I definitely could have slept in later. Will stay again when I find a good deal. The hotel is usually quite pricey
Definitely worth the stay since you get unlimited express passes for all registered guests. It was our first time to stay here and unfortunately it rained but we still had a great time.
Staff is always friendly and helpful. Rooms are clean. But cost of having (renting) a microwave is rather expensive.
It was okay, just a normal hotel. Was a little annoyed by how we got to and from our car to our room/room to car.
Beautiful hotel, when to walk with the family. They enjoy it very much. A little piece of Italy
This place is like stepping into another world! Food was spectacular and it was a great place to be!
The hotel is beautiful and the bar by the dock is comfortable and usually has friendly and attentive service. However, our ride over from CityWalk included rude treatment from the boat driver (an older white man).
I had drinks at the Bar Americana and then dinner at Bice. Both were excellent. I especially enjoyed the relaxed pace of dinner at Bice.
Service was fantastic, the property was gorgeous and the food options were amazing. It's a ten minute walk to Universal Studios or you can take the shuttle boat from the hotel property. However, the walk goes through a beautiful garden and I highly recommend it. Can't wait to go back.
It's a great place to stay, provided you can afford it. Very relaxing theme and location, and with the boat you can easily access the parks at all times of day. Fantastic experience staying here
Ate at mama dellas, food was fantastic as well as the atmosphere.
Went for a charity gala. It was absolutely beautiful. People were super attentive and amazing.
Very good ingredients, cooking, and services. Since this place is at tourist area, expect premium price comparing to other places.
Great venue, a bit off putting with all the saftey testing for the pool being done infront or a live crowd where we were holding a birthday party for 10 year olds
Beautiful location for the wedding and venue was great.
This hotel is worth the wait. It s been closed due to the pandemic but it s open again. The beds are dreamy. I ll keep coming as long as it stays comfortable!
The whole experience was great.
The beds are very comfortable ,lots of options at the buffet and great room service
The customer service goes way and beyond my expectations. They are prompt and interact with guests well. The rooms are spacious and the beds are so comfortable.
By far my favoriate theme parks and hotels. The food is excellent, the people are friendly and knowledgeable and it is always a place where my family can come together and enjoy one another
Beautiful Italian villa style, very close to the parks and has few of the best restaurants on property.
Beautiful hotel close to universal studios. The rooms are nice and the bed is amazingly comfortable. We had fun at the pool, and the food was good.
The room, service, and the close location to the park already make this hotel a amazing stay, but you also get fastpasses if you stay at 1 of their 3 hotels (and this is 1 of them) which let you go through the lines to the rides a lot faster.
Beautiful, but disappointing. They could have brought it to life a little better than painting the buildings. Mama's restaurant was delicious and will go back again even if it was a bit over priced.... But then again what do you expect at a place like this
Place is peaceful with a quick boat ride or beautiful 25 min stroll to City Walk and parks.
Having stayed at other on site hotels several times we wanted to "upgrade" for our honeymoon. Unfortunately we were met with children playing volleyball in the lobby. Brushing this off as a one-off we got to our room and settled in only to be disturbed by the children of the family next door shrieking and banging/rattling the handle of the connecting door.
We brushed it off again and went to the parks and dinner in City Walk only to come back to the sounds of shrieking children at 12AM. At first we thought it was coming from the hallway since it sounded clear as day, but it was actually coming from the connecting room via dated, non sound insulated doors. A towel at the base of the door helped but still brought the overall experience down.
This coupled with the surprisingly deteriorated spa led to a less than stellar honeymoon experience at Portofino. There are much better hotels on site that seem to value guests more than the perceived experience. I would not recommend this hotel to couples looking for a getaway, it seemed more geared towards families with children used to doing as they please.
Portofino Bay has always been a family favorite. From the gorgeous Italian exterior theming to the luxurious rooms and amenities, we definitely feel transported as a guest at this hotel.
Rooms are nice, everything is conveniently located.
Very nice. A+++ took good care of us during the hurricane
We felt so far away.. even though we live 30 minutes from the hotel!! Quaint and perfect! Plenty to do and see! The opra performance set the tone for our evening!
Fantastic pools and large rooms with big terraces overlooking the bay
Nice rooms, very comfy beds, staff is extremely polite courteous and helpful. The water taxi into universal is really relaxing
Amazing resort. However they should not allow Dogs if they continue to let them Bark and Bark every morning outside your window when people are on vacation trying to rest. Then to gave dogs fight in front of starbucks. Very intimidating to kids on vacation.food and service is fantastic.
So far great! Clean rooms good service. Good selection of food. 3 pools a nice fitness area and spa. A favorite of mine is the thirsty fish sells cigars and good bourbon!!!!!!
Excellent, as beautiful or more than the real Portofino
Huge room and great service. Beds seemed old and not very comfortable. Walls are thin and easy to hear guests checking out and housekeeping early in morning
The Portofino is a very nice hotel. The restaurant inside is great and the pool is incredible. It looks like a tropical paradise. It's a very nice place to stay if you plan on visiting Universal Studios or Islands of Adventure.
Loved the upbeat staff and the incredible outdoor area. Style of the hotel is beautiful and elegant, yet relaxed and not ostentatious. Has to be seen to believed. Convenient business center within hotel for shipping fedex. I found it to be a great value with their offer of free express pass for Universal Studios. If you factor in the free passes, the portofino is a great deal.
Kids love the pool, doesn't seem to be as busy as it actually is. Very relaxing.
Always a great time staying here! Nice location great staff and beautiful villas! Third time staying here and I will come back again
It's really nice on the outside but the room was pretty dirty. Just found a flea in the room. absolutely disgusting fam, STEP YOUR GAME UP
Beautiful hotel. Friendly staff. Rooms beginning to show wear. Bath tub fixtures broken.
This is a pretty great hotel that's quite big and all theme parks are easily accessible
Wonderful resort. Well designed. Exceptional staff and service. Great Pools
