Lochinvar, llc Reviews

Very easy to back into dock's with plenty room between trucks and timely loading

Purchased a Lochinvar Noble Fire Tube Boiler in September 2019. I had the pleasure of speaking with the Regional Sales Manager named John Danek. My interaction with him was one of the best customer service experiences that I have ever had. John Danek took the time to listen and immediately took action to assist me. I live in a small Rural Upstate New York Town and was so fortunate that this man helped me. The Lochinvar Company is so lucky to have him. His customer service skills are outstanding. Five Stars!!

I have a new construction and I moved in March 2020. I have an elaborate water system with radiant floor heat, Lochinvar water storage tank and a Lochinvar WHB155N. The WHB155N, although not even a year old, has been giving me a ton of problems. It has just been turning off. The initial installer came over 3x and couldn't get it fixed. Frustrated I called the regional Lochinvar representative. They in turn had a local guy come to my house with the installer. They were there for a while, replaced a part, then left. At that time they ordered another part as a backup. Again, it stopped working. The local installer came over for the 5th time, replaced the part that they ordered, and it stopped working again. The local installer is now coming back again Monday to modify a factory setting that contractors are told not to touch. That doesn't sound reassuring at all. I told the installer, the local Lochinvar rep, and the regional one, if it breaks down again after Monday it is being completely replaced or my money is being 100% refunded.

Bad Product and Bad Customer Service.

(note the noise was not normal mechanical noise, but was extremely loud and resonated throughout the area including neighboring homes and yards)

My Lochinvar boiler was obviously defective, taking multiple attempts to fix beginning in the first winter. I have spent thousands of dollars, many sleepless nights, and dealt with complaining neighbors about the noise this unit use to create. More frustrating is that Lochinvar s only responses have been they need to talk to the contactor about billing. Lochinvar s representative gave this same response 4 times. Lochinvar has not offered any compensation for the money spent on their defective unit, but has also been ignorant to the environment their until created: sleepless nights, strained relationships with neighbors (noise kept them up also) , strained relationships with the contractor, and anxiety for all those involved over 5 years it took to fix the defective unit. (Lochinvar never offered or came to inspect the unit)

Quick on their jobs as it's fast to get unloaded. Definitely don't mind when I get a delivery here.

5 years out, need a new water heater.....wrote to company....no answer

My experience is how they bought out a great American company to eradicated their competition. Then watch as they tear it down! We had been told that AO smith made a living out of destroying companies and leaving its employees without jobs! They are doing it again at Lochinvar in Lebanon Tn. My prayers are with those that are still employed by this company. They don t care about quality products! They are a liberal company that cares only about their own greedy pocket book ! My suggestion to anyone working for them is to get out while the job market is open! When they start closing doors and using your livelihood as a write off for their gain it s gonna be hard to find something else! This company don t care about its employees. They have done the same routine of buying up and using the companies ideas and designs then dissolving the company when the time comes to benefit them!!! So sad!!!! I pray for those in those corporate offices that believe that is what makes you successful! I hope you realize that those small people that you don t think matters..... have made you ,who you think you are!!! And Know that your going to answer to a higher power for what you have done to so many in the name of greed! I feel sorry for you most of all!

TRUCKERS BE aware. Very slow loading up to 4 hours and loaders treat it like normal.

Very slow loading time...picking up 3 skids and still sitting here 3 h later...looks like its normal thing here