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What reviewers say about Livecaller

Generated with AI from 12 reviews on Trustburn · updated 14 days ago

Customers generally describe Livecaller as easy to use, reliable, and feature-rich, frequently highlighting clear call quality, effective call routing, seamless CRM integration, responsive customer support, and helpful analytics, with overall satisfaction reflected in the 4.1 out of 5 average rating.
What does Livecaller do?

Livecaller provides call management software with features such as call routing, IVR automation, call analytics, CRM integration, chat, calling, and co-browsing, aimed at improving customer support and helping businesses increase sales.

What are the most common complaints about Livecaller?

Based on the critical reviews on file, the lowest-rated reviewers did not raise notable complaints; their 3-star reviews still described the platform positively, mentioning effective call handling, intuitive interfaces, and reliable performance, so common complaints are not clearly identified from this group.

AI-generated from reviews on this page. Verify anything important with the company directly.

Joseph O'Brien
Reviews 1

I have been using this call management system for my business and it has proven to be very effective. It offers a wide range of features and functionalities that help streamline our communication processes. The user interface is simple and easy to navigate. The ability to handle multiple incoming calls simultaneously has significantly improved our customer service. I would highly recommend this platform to any business looking for a reliable call management solution.

Jarred Rogerson
Reviews 1

Livecaller has been instrumental in improving our customer service experience. The platform is packed with useful features that allow us to effectively manage our incoming calls. The call quality is crystal clear, and the integration with our CRM system has made it seamless to access customer information during calls. The Livecaller team is always available to provide support and their response time is impressive. We are overall very happy with the service provided by Livecaller.

Jeff Pool
Reviews 1

We have been using Livecaller for some time now, and it has greatly improved our call management processes. The platform is easy to use and offers a wide range of features that have helped us enhance our customer service. The call quality is excellent, and the system's reliability is unmatched. The Livecaller team has been responsive, addressing any inquiries promptly. We highly recommend Livecaller to businesses looking for a robust call management solution.

Kimberly Reimers
Reviews 1

👍 Livecaller is an excellent company providing top-notch call management solutions. Their platform is robust, reliable, and easy to use. The advanced features such as call routing and IVR automation have helped us optimize our call handling processes. The customer support team has been very responsive and helpful whenever we encountered any issues. We are extremely satisfied with the Livecaller service and would definitely recommend it to others.

Bob Whitmore
Reviews 1

👏 We have been using Livecaller for a while now, and it has completely transformed our call management processes. The platform is highly reliable and offers an array of features that have helped us streamline our operations. The call analytics provided by Livecaller are incredibly insightful and have enabled us to make data-driven decisions to enhance our customer service. The Livecaller team has been extremely supportive throughout our journey with them.

Stephen Ringl
Reviews 1

The call management system we have been using has significantly enhanced our customer support operations. With its intuitive interface and advanced features, managing incoming calls has become a breeze. The platform is highly customizable, allowing us to tailor it to our specific needs. Livecaller has indeed exceeded our expectations in terms of functionality and reliability. We would highly recommend this solution to businesses looking to improve their call management processes.

Malaika Nicholas
Reviews 1

We have tried several call management solutions in the past, but Livecaller stands out from the rest. The platform is highly intuitive and user-friendly, making it easy for our team to handle incoming calls effectively. The reporting and analytics features have provided us with valuable insights into our call center's performance, allowing us to continuously improve our customer service. Livecaller has exceeded our expectations and we are pleased to recommend them.

Mathew Aherne
Reviews 1

Great experience with Livecaller! The platform has all the necessary functionalities we need to efficiently handle our incoming calls. The integration with our existing systems was effortless, and the platform's ease of use has made training new agents a breeze. The Livecaller team has been responsive and helpful in resolving any queries we had. Overall, we are extremely satisfied with Livecaller and would highly recommend it to businesses in need of a reliable call management solution.

Ian Knight
Reviews 1

Livecaller provides a great service for our customer support team. Their platform is user-friendly and intuitive, making it easy for our agents to handle incoming calls efficiently. We have seen a significant improvement in our response times since we started using Livecaller. The integration with our CRM system is seamless, allowing us to access customer information quickly during calls. Overall, we are highly satisfied with the Livecaller service.

Rowena Jalotjot
Reviews 1

The Livecaller platform is by far the best call management solution we have used. Its user-friendly interface and advanced features have improved our call handling efficiency. The system is highly reliable, and the integration with our existing tools has been seamless. The Livecaller team provides excellent support, ensuring that we can maximize the platform's capabilities. We are extremely satisfied with Livecaller and would recommend it to anyone looking for a professional call management solution.

Eyal Tbd
Reviews 1

😊 Livecaller has been a game-changer for our company's customer support. The platform is incredibly easy to use, and the powerful features have made our agents more productive. The call routing capabilities have greatly reduced call waiting times, resulting in higher customer satisfaction. The Livecaller team provides excellent support and is always available whenever we need assistance. We couldn't be happier with our decision to choose Livecaller as our call management solution.

Nancy Harris
Reviews 1

Livecaller has been a reliable call management solution for our business. The platform is feature-rich, offering a wide range of functionalities that have enhanced our call handling processes. The system's stability and performance have been exceptional, and the integration with our CRM system has greatly improved our customer service efficiency. The Livecaller team has been supportive and responsive to our needs. We highly recommend Livecaller to businesses looking for a comprehensive call management solution.

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About Livecaller

Livecaller ncreases customer satisfaction (Chat, calling and co-browsing, convenience of communication hugely increases your customers satisfaction rate, together with the ability of having direct, on the spot communication, taking away the need for phone calls and emails). Livecaller increase sales (The cons of buying online include a lack of information for customers. Our software means that they can communicate directly with you, asking any questions they may have and thus increasing your sales.)