4 years ago
When I originally booked this load it was told to ...
When I originally booked this load it was told to me loading at 2030 delivery next morning at 0800AM, I would have never booked it for a two day transit. However, it was my mistake for not looking all the way through the rate confirmation at all the details. My driver noticed it & immediatley Nick Thomas our operations manager contacted Troy to see what we need to do, or if the driver had to wait. Troy was advised that the driver could be there no later then Noon (arrived at 1026AM) Troy advised us to proceed to they would get him offloaded. Driver arrived at 1026AM & departed at 22:30. Furthermore my driver was told that the broker was aware of the rescheduled appointment for 7PM that we were not made aware of. My driver sat 12 HOURS!!!! Attached is all the paperwork you need to process detention for my driver, we contacted you over the course of the driver waiting, when the driver was empty, yesterday & this morning we are providing the requested documentation.
The broker is not willing to take fault for telling us we ccan send our driver early