While the inpatient program does what it is supposed to, my girlfriend was raped as an inpatient approx. 6 years ago. Another patient just came into her room and climbed on early one morning. He also was from the local area and threatened her if she did anything to resist or report. The trauma to this day has her mental health hurting. Security must be THE most important thing in a mixed sex residential setting. That should never be allowed to happen. Contact between patients MUST be watched carefully. Fate has her being readmitted for 30 day inpatient on 6/5/18 and I have emailed you at the contacts addresses on your website so you may contact me to discuss further.
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This place is the worst. Been coming here for almost 6 months and they treat us like convicts. Monica with the MAT program had the audacity to tell me to quit my job(I have a 4 month old son that i need to provide for) so that i won't be 5min late for an appointment. Very unprofessional providers that think we don't know any better trying to deny my medication. Just all around terrible. I give this place one star just cause I can't give it less than that but the groups with Viola and Jordan has really helped me stay clean in my recovery. That's the only good thing I can say.
Well there all about the money.my son is on deaths bed and they keep dragging there feet with his help. they are going to kill him.we have waited for weeks.what a joke this place is.goid luck trying to save your love ones. With lifeline
I recently stayed with lifeline connections in Vancouver for their inpatient program. The food was amazing and I loved being there. The staff was friendly, supportive, and really made you feel at home. While being there I have never felt so good and was improving myself and working on things within myself. The program they use was great. I loved the schedule and the routine. I never felt judged and everyone seemed understanding. My only issue was at the end of my stay I was getting ready to leave, I had a few days left before graduation and had accepted an Oxford house in Seattle. when suddenly a house phone went missing. One of the girls decided to say it was me that took the phone. I expressed that I did not have the phone and was repeatedly accused. I decided to go for a walk outside to calm down but was then followed and demanded to return the phone. I didn t have the phone nor did I know who did. Not one person believed that I was telling the truth or had my back. I felt very attacked and cornered by the entire staff and house. I was then kicked out. I lived three hours from the treatment center and had no where to go. Policy is that once you leave the program you have to wait outside for your belongings. So I called for my ride and walked to the store. I returned to the center and talked to staff I was then asked to return to my bed and finish the program. By this point my ride was 30 minutes to arriving. As much as I wanted the certificate and to finish the program. I couldn t bring myself to stay with a group that had made me feel that way. Besides my roommate I felt betrayed by everyone there. Damn me and my pride. I would still recommend the program to anyone in need. And wish that my experience was completed. Instead I returned home to find I was homeless and had no support system or aftercare. I had no idea what I was supposed to do next. I really wish that even know I left the program that they would have helped me figure out what to do or who to call. Not just a here s your stuff good luck.
They have worked very hard to help me to understand my diagnosis and to implement necessary changes, whether behavior, medication, vitamins, etc. to help grow my mental health!!! I love Lifeline Connections!!!
I spent just over a month here in "2009" for alchohol addiction and it wasn't easy but the best thing that happened to me! Im proud to say im coming up on 11yrs sober and have had 4 children since that will never know the old me. So thankyou to the staff for giving me the tools i needed to become a better person, wife, and mother!
I love how employees give 5 stars to boost the overall rating. I know they do good work and have the best intentions. Unfortunately they do not have good management in most departments. Brandy Branch is the worst She uses her Mental Health knowledge and uses it to intimidate employees to try to make them feel like less of a human being. And she is in charge. And they wonder why morale is so poor. They wonder why there are so many reviews of the employees not seeming to care. It comes from the top.
Was told completely different things by everyone I spoke with. "You can come in next week," "We lost your test results please come in and test again." "You can not possibly come in for 2 weeks."
WHO am I to believe? Different people told me different things and gave me different phone numbers to speak to people who told me they were not the correct person to speak with.
They kept me on the string. LOTS of very rude people.
FINALLY GOT IN.
The attedants are obviously unhappy working there because most of them look so bored they can barely stand it, and they treat you very poorly. They too told me something different than the person working the earlier shift.
I was sent to the hospital for Detox observation left me waiting for 1.5 hours, no supervison, FINALLY nurse saw me, said I looked to be OK and to wait for a doctor's sign off, it could be 2 more hours.
I calmly stood up and walked out. No one asked why or stopped me. I had no money and was within 2 blocks of my house and more than 3 miles from the Lifeline location.
Called Lifeline the following day to see what I should do now and was told i would not be welcome back either in Detox or residential forever.
?????????????????????
I jumped through all of their ever changing requirements and hoops and yet here I sit, asking BEGGING for help and they will not allow me back.
I'm very grateful for all the love and support that I received from this place. I relapsed after 8 and 1/2 year in program and now I have g.on two years next month. The only thing I could say is I wish that it wasn't coed. But other than that amazing staff great program and my accounts are crystal was an amazing woman so was the therapist Lisa. Wonderful amazing food and the staff and teachers are awesome. It's great to go and recharge your brain retouch on things and get personal self-esteem and empowerment. It's your choice how this place will work for you. Make a great day and a great future. God bless those who still suffer amen
The Staff is top notch..The really care..they saved my life . I've been clean almost 2 years.. The resources and help are available. You just have to want it..If you truly want to get clean and stay clean they can help..I've been in mental health services , medications and Counciling. The staff are friendly and extremely helpful..I would also highly recommend the MAT program..If you've struggled with Heroin and Opiods like have, it really works.. Outpatient services are outstanding. Geno pharmacy is great..They even call and remind you when your meds are ready for pick up..I'm still involved with lifeline ..I wouldn't go anywhere else..thank you
This is the worst facility I have ever been to. Highly unorganized and unprofessional. Counselors had attitudes, didn't seem to care or listen, don't seem to be trained very well at all. Tandy Slaton basically called me a lair and disrespected me. Louise Tracy had major attitude with me. Basically all their counselors need to go back to school or take some workshops on how to speak to people. I got shuffled around from one person to another the entire time and no one seemed to know what was going on or what the requirements were or where I was in the program. Every one was confused and just sooooo unorganized. Lazy receptionist at intake. Slow response time and just extreme incompetence all around. This was so frustrating for me that I finally had to leave and go some place else. They are not there to help you. They are just herding cattle and funneling people in that they get through the court system and will take your money but will not help you. they don't care about that. Go to Affinity or Kaiser if you can. Horrible people here!!!! Run!!!!
Lifeline needs some help! They are pretty messed up in there head's. All agencies should be checking in on them to see they are doing to people. Specially their P.A.'s like Elizabeth Liu. At the VA campus in Vancouver, wa.
I was a patient here for just over a year and my time was wasted. I was bounced from medication to medication without seeing what really worked, and my therapist spent more time talking about themselves than letting me talk. I thought I was free from the nightmare when I got accepted as a patient at a different facility, until months later they sent an enormous bill. I've been trying to take care of that bill for 2 years, and everytime I talk to someone I get told something different. First I had someone say they could do auto pay, then when I updated my card info they lost it, and most recently I was told that they can't do auto pay after all, so I'm expected to call them on a schedule every month to make a payment, even though they are only open while I am at work and unable to call. I don't know what kind of systems they have in place that they can't run a card on a regular basis but it's infuriating. Seek help elsewhere unless you have no other options.
I went to Lifeline Connections back in 2012 and it was one of the best experiences of my life. I regret not having gone there sooner and I would go back again just so i could touch up some of the skills, tools, etc. I learned there initially. The staff there was great and the food was absolutely out of bounds good!!! Loved the friendships I gained there and would recommend this place to anybody who is ready to give themselves a second chance.
Avoid at all cost. They do nothing about conflicts, don't care if you're on life-saving prescription medications and generally don't care period about you. You're a paycheck and nothing more to them apparently.
I had a very good experience there staff was caring and courteous. Only thing I didn't like was the people with three months clean coming in on panels cussing and talking down to the patients telling us how to do recovery when they have none themselves. Overall great place and I'm greatful I was there.
The staff at lifeline very warm and congenial, and some at least I would say did their best to accommodate my needs. The beds at lifeline are horrid for a large body person. A steel plank with a few inches of foam on top. I was given an extra pillow which is nice, however after two attempts at a solid night sleep I was in pain and my back was about to go out. Seeing as I was not there for alcoholism or opiate addiction, they were not willing to offer me anything stronger than some Tylenol and some melatonin to help me through this crucial part of my detox. I panicked. I realize that other than confinement and Salt Peter in the food, I was not getting anything that I could not give to myself at home with a little help from my friends and much more comfort. This was the weekend of Valentine s Day 2021 during which the area was having a snowstorm and was in a state of emergency. I made arrangements to leave panic and not fully grasping the gravity of the situation outside. With the understanding that a lift/Uber was on his way for me to take me home they locked me outside of the building. After an hour of waiting in the below freezing temperatures it became clear to me that my ride was not coming. I circled the building five times knocking on doors begging, BEGGING for them to let me back in to get warm from the cold. Over and over I was refused coldlyAnd with barely a hint of compassion towards my perilous situation. It was against policy they claimed, even though it was a state of emergency in the area. By the time I got indoors at an acquaintance s apartment who miraculously lived nearby, I was so cold I felt warm and I was hyperventilating. Those are symptoms of hypothermia. I could ve died. One star. Inhumane. I am traumatized by this experience.
I had an amazing experience there the staff is super involved counselors are amazing I learned more there than I ever thought I was going to and more than I have it any other time i have attempted to do this. It's worth it!
It is impossible to get ahold of anyone here if your doing it over the phone. The receptionist will just ignore your calls. I been trying to make an appointment for the last few days still can t get through to no one. Ugh
This place was terrible. I loved my peers and some of the staff was amazing but it was terribly ran. My group was 20-30 people. That is entirely too big to be able to process deep dark secrets that need to be dealt with while in treatment. I was in the residential part for 5 days and never once saw a counselor. That is insane to me. Then I was told I would only see my counselor once a week (and that would be after she got back from vacation). Absolutely ridiculous. I wouldn't have been able to get the help I needed with the group being the size it was and how shy I am and with only seeing a counselor 3 times my entire stay. I am going to Sundown M Ranch. Thanks for detox though. The medical detox is great. Other than that, my peers gave me 20 times more than anyone else there. The one counselor I did speak to while I was there only wanted to talk to me on the day I wanted to leave to inform me that "we don't buy bus tickets home!" So rude and uncaring.
Very unprofessional little counseling was called a inmate when was a choice of mine. Staff was rude so many repeats in there all on state dollar it seemed to be a big revolving door all they want is the money. Be wary of that place. Detox was fine I guess it got me sober I m looking into another place as I type.
They don't even deserve a star!!!!!! Recommend school. questioned why??? Good material Asked me if I knew how old the judge was and what he looked like???? Really Janie How professional
Go down the hall CSNW Great professional people. Compassionate and have a clue.
The receptionists here need to be taught how to think outside the box when presented with a special circumstance, Mary in particular.
Mary doesnt know how to handle a patient that needs their Rx refilled the same day. All she knows how to do is transfer you to someone that is not available to leave a VM for.
Real smart cookie that Mary, oh and super considerate of people who could get SICK from missing their meds.
I m a 19 year old heroin addict that drove over 8 hours to get here and when someone finally let me in they told me to leave and come back in four hours then when I get there after waiting they tell me again to wait and come back.. over and over they kept telling me different things and now I m here sick and not knowing what to do. Lady at front desk was very rude when I asked about suboxone and overall just super jail like facility do not recommend for anyone who is struggling to seek help
The staff was amazing. They are very personable and helpful. The food was supreme and I gained 35 lbs while there for 4 weeks. I have been there twice and the fact is if YOU want the help they will help you. You have to do the work. It isn't a cure. Recovery takes work. And that is YOUR job. I love everyone there and owe my life to them:)
I m grateful that this facility was here for me when I needed it. My outpatient rehab program shut down and I was referred to this one. The sessions I had were very disorganized and basically led by the patients, so it was a lot of small talk and non-program chatter. It didn t seem very organized or professional. Hopefully that was just my experience and other patients will have better experiences with other therapists.
My experience with lifeline connections was a great time. I learned a lot. About myself as well as my addiction. I am thankful for mrs Viola and her diligence to stay with the program and my sobriety. I now am ready to re enter society with the rite tools if needed for my sobriety.
They claim to have an outpatient that is "dual Diagnosis "what's really going on is they have 2 separate entities that are one for mental health and 1 for addiction and they are totally separate and unrelated from each other. To call this dual diagnosis is completely misguided and very frustrating for people who have CO occurring disorders.
A counselor there, under the name stephen gulbert, or however his name is spelled, has an incredibly flawed therapy practice.
After a first time session, he told a client, "based on your attitude here within this facility, i dont think you need anger management" This does not sit well with me, a diagnoses is based on a clients behavior in their every day life outside of the facility. Suggesting a client does not need help, that the client is actively seeking, is not professional. Further more, this client has had recent domestic violence, a legally charge against them for a recent DV case. But this counselor, has without any precautious, or knowledge of the full extent of the patients history and needs for mental health, has made suggestions that are potentially dangerous to the patient, and the patients loved ones, friends and family members.
Also, this same counselor, found out about this review, and then made their patient feel at fault for the counselors own mistakes, and made the patient feel uncomfortable as though "i can not trust you" To the point the patient then felt it was necessary and obligated to find the person who made the review and to delete it.
Because of all this information that has continued to gather up, one mistake after another, this counselor will be reported to higher authority's. This careless behavior and advice/suggestions, have become increasingly worse, once this has been acknowledged. Finer details have been left out that certainly will not when a report is being made.
Making a patient feel responsible for another persons review, also making a patient feel as though they should keep a therapists suggestions secret, is disgusting and opposite of your job.
Go ahead and bring up this review again. It will be too late, youre being reported.
The individual counselors and staff work very hard doing a extremely difficult job every day helping people with some of the most difficult personal problems out there. Their tenacity, understanding, and balance between being accommodating while setting firm boundaries makes Lifeline a safe an effective place for those who really are ready for a better life. Sometimes the system can be a bit disorganized and it takes some patience figuring out how things work at any given point, but it s obvious that the folks at Lifeline are doing the best they can to roll with the punches for everyone s benefit. People like me (in recovery) certainly don t make their job easy, but they show up genuinely ready to help as much as they can. If you re ready for the right kind of change, start here.
Very good resources provided to me for understanding my problem. The guidance counselor was especially helpful in reviewing the tools (like meditation and mindfulness) in order to avoid relapses. Thank you very much. Group discussions were valuable as well and the leads to other groups were helpful. I am doing well and feeling good about the future.
I started my journey at lifeline 18 months ago. I had been sober for a month so I started with a clear head and had a goal, to fix my broken life. I did everything I was told and learned about me and my addiction, mental health and beyond. I came to Lifeline wanting to be true to myself and fix the wrongs going on in my life. I was a man only dreaming of who I wanted to be, but couldn't find at the bottom of a bottle. I missed the man I use to be and I was hopelessly lost. After 18 months I am living the life I wanted to live and and being the person I want to be. I thank you lifeline for guiding me back to my sanity.
I've worked with Shannon from Lifeline Connections for sometime now, and I have found her to be woderful and attentive in everything she does. I feel that Lifeline is a wonderful company with a caring nature. I appreciate all they do!
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