Lifeline Auckland Reviews

A fantastic place that really helps people but is unfortunately really under funded as the government pulled their funding.

Having worked at Lifeline Aotearoa myself, I would strongly advise anyone interested not to work there. Management treat the staff extremely badly behind closed doors. A lot of what they do is highly illegal but staff are too burnt out to take action or are frightened to speak out in case they lose their job. The work itself is exhausting and work expectations are unrealistic. Staff have to ask to use the bathroom and are treated like they are children. Working at Lifeline has been highly damaging to my health and well being and I would hate for anyone else to go through what I have gone through working at Lifeline Aotearoa.

I am so grateful to have lifeline as a service I can call. The counsellors have been amazing! They have been so kind and caring while remaining professional. I hope their hard work is acknowledged...counsellors Claire, Sarah and Kay have all been highlights for me and I am incredibly lucky to have found a service where my safety is valued and I feel supported. I thank you all very much and just wanted to acknowledge the work you do!

If only I could give -100 stars! I've never forgotten the girl who laughed at me in 1999 she literally could not contain herself when I reached out for help from these people. Obviously she was in the wrong job for the wrong reasons. If they recruit disingenuous people only there just to take a pay check proves their 'screening process' is flawed, then they shouldn't be funded or donated so they get recruits who actually want to make a difference. SHE'S LUCKY I never went thru what I had planned thanks to a chance meeting with a friend because it would've been her that would've been on a platform in front of the whole world being asked questions with glaring eyes ... I sometimes think I should have done it because the people are still alive that deserve less than the rest

Absolutely horrendous. Was told by a "councellor" that I needed to "do the work" in order to get better. I have ptsd, major depressive disorder and bpd. I have been working to get better my entire life. I was only calling to talk to someone as I'm a very lonely and isolated person. I needed comfort and just someone to listen. Instead I was criticized and made to feel like the way I was feeling was my fault. That day I had attempted suicide. I was lost and alone and scared. I needed help.