Liberty utilities Reviews

Website stinks!!! Can hardly get into it every month, my email isn't on file, my acct# doesn't match their records, what the heck??????? Fix it!

Very unhappy with prices, then website is horrible, they have gone to an app, yet there is no information on webpage. I downloaded the app to find that my account does not exist. They have a horrible webmaster, they need someone who can effectively communicate with the customer and integrate a website that will work with simple things like an account number

Phone help is the worst. They are only interested in taking your money not taking care of emergencies. If I could pass on them I would. That is why I placed solar panels on my home to mitigate interaction with Liberty.

this company is the worst ive witnessed in a long time. ive been shut off from my gas service and have a nice padlock on my meter because they sent me the wrong letter head, nothing on the aug.10th 2021 letter said anything about shutting me off! and they also want 265.00 to take the simple little padlock off my meter, costing me 300% more than the bill actually was due on aug.31st 2021 and these people shut me off with lock on aug.17th 2021 when is was due aug. 31 2021 and of course nevada, mo has a second gas company right? nope.

I'd rather deal with customer service at the DMV. Seriously, their customer service is the worst I've ever experienced. Their phone support is rude, their in person drive-through is unhelpful and snippy, and their lobby is still closed due to COVID which must now be a way to save them money since every other business in Joplin has their lobbies open.

It's obvious they don't actually care about their customers. I mean, what are we, the customers, going to do? Change do a different electricity provider? Nope. We don't have a choice so they can treat us however they want and we can't do anything about it.

This place is the literally worst. I haven t lived in Joplin or anywhere around it for about a year. I paid IN FULL of what I owed when I moved out. I get a random collection a year later saying I still owe. I have sent them all my confirmations saying that I don t owe anything. They are so rude when you talk to them and they don t care about their customers. It s a shame they are a huge monopoly in Joplin. They don t even deserve one star. I never got a notice or a phone call saying I owed them. I have had the most problems with them. I can t believe they won t do anything about it.

Unreliable service, terrible website, and abhorrent price gouging. When the power goes out, it will take anywhere from 5-10 hours to come back and they don't even bother to give updates or communicate the situation so you are left in the dark figuratively and literally. If there was any other electric company that I could use, I absolutely would

Most immoral and expensive utility company I have experienced. They make things more difficult to pay and pay outrageous charges for petty infractions. 10/10 most awful. Front desk people are nice.

They need to train their customer service people better . I moved and was not given the new account number had to call to get it .

This new website is exasperating. I have tried to log into my account and had to have someone at customer service reset my password for me.
I have called twice and still haven't had my problem solved.
I've never seen such a mess

They turn power off this morning when there were kids in the house. The youngest is 3. She asked to turn off tonight or monday and they said no.