My wife and I purchased a Lexus RX350 from this dealership. We experienced the best customer service experience from our salesperson named Romaine Clue and all of the staff made us feel very welcome upon entering the dealership. I will definitely go back here for my next car purchase.
I could not have been happier! I was there with a family member helping her with the purchase of a new vehicle. I am from out of town and was not familiar with the dealership. From the moment we walked up and met Romaine, the experience was first class. There was a few bumps in the process that was beyond the control of the dealership as it relates for the trade, but Romaine and the managers were beyond accommodating. The pricing was straight up and there wasn t a lot of haggling. I am from South Florida and would fly here just for the buying experience they afforded my family member. Romaine is the best and should be the salesman of choice for anyone who goes there. The management and Brad in finance were also great. They are truly a five star dealership.
The visit was awesome and the professionalism of the Advisor was excellent.
Outstanding service! Ask for ROMAIN CLUE when you arrive, I promise you will not be disappointed. Romain embodies customer service in every aspect. He makes sure customer service is always at the forefront. He goes above and beyond for his customers and does all he can to help. Romain took the time to listen to our needs and budget and worked hard to make it possible to walk out with a vehicle. Even with having several bumps in the road that were beyond the control of the dealership, Romaine and the team were accommodating throughout the entire process. When we mentioned any concerns, he was quick to address them with no hesitation. He was very straight forward and didn t try to hide anything about the vehicles. He s very genuine and made the car leasing experience so enjoyable. We had a great experience with the entire Lexus team. Everyone was genuine and friendly and there to provide the best service they can. Brian in finance had the best energy! In all our conversations you could tell how much they value and care for their customers.
I love owning a lexus and they have the best vehicles on the Market. However, their service depart has been lacking since we bought our vehicle. Buying a luxury vehicle, I expect top of the line service. They definitely have room for improvement.
Our experience at Lexus of Nashville was perfect. We bought our vehicle from Romaine Clue. Half the reason we even bought a car was because we liked him so much upon initial meeting! He is as knowledgeable as a rocket scientist and he s a polite and charming gentleman. He made the stress of buying a new vehicle ( during these times with zero inventory) an easy and delightful experience. It ll be a few years before we want to purchase another car.. but when the time comes, I ll go straight back to him. He s honest and trustworthy. This might be a rare characteristic in the car biz. He s not a typical car sales guy. He s a perfectionist and we so appreciated his attention to training us with every detail relating to the many features our vehicle offers.
I bought my first Lexus today. Naval made my experience so easy and the purchase was quick and even delivered my car to my apartment. I 100% will recommend Lexus of Nashville. Thank you for everything.
Excellent service ,prompt attention and friendly atmosphere.
Greg Williams assisted me in purchasing my new car. I was impressed with his customer service skills and I appreciated his willingness to show me several options while not being overly assertive. Once I made my decision to purchase he provided excellent customer service throughout the transaction. He went the extra mile by personally delivering my car to me and then continued to make sure I understood the many features of my car.
Positively the best car buying experience imaginable. Romaine found the perfect vehicle for me and always treated me with sincere appreciation. If you are searching for a reliable luxury car or SUV this is the place to go first, and prepare to be amazed!
nashvillelexus.com
