I made an appointment two weeks ago and never was called for my video call. I called and they said someone will attend me shortly.... 4 hours later and still have not received my appointment phone call and clinic is closed...
This clinic has wasted my time as I urgently needed to speak with a doctor and now I need to wait even longer to get another appointment during these hard times.. Thanks for wasting my time..
I had a super helpful and pleasant telehealth call with Dr. Thomas - through video I was able to fire off questions, comments, and have exactly the appointment I was hoping to have. I'm encouraged and comforted by the steps she suggested to take moving forward. I can't say thank you enough!
Customer service is the worst. They give different information and are rude when you try to explain. They are lazy people. They also took weeks to fax information when ask too. And when I contacted them about it they basically told me they have other things to do and they will fax it when they get to ut it has been 8 days and they still dont know when
Called for an update of my appointment
They connected me to the nurses line. They hung up on me. I called again and got transferred four times. I had to talk to the Patient care Coordinator angelic or Angelica something like that. She answered and then hung up.
I wish I could give this place a zero, they have bad customer service. The workers are unprofessional and don't know what they are doing. This place is set up in the neighborhood and the service is poor at its best
Horrible experience!!! They hung up on me 3 times... didn t care at all about my medical condition I do not recommend this place, they should hire people who care about others...
Do NOT go to this facility! Terribly understaffed, unconcerned & not punctual. I feel bad for the civilians that have to use this place as their last resort because of their healthcare options. My doctor didn t even show up for her own appointment!
1 star because these employees do not for your time and easily hang up while they know you have been on hold for almost 30 min! Ridiculous
Christian care in the inner city. They are not perfect bur they strive to be better.
Absolutely wonderful people. I was so worried after injuring my ribs, and the doctor kept reassuring me. The nurse, Rachel, was also incredibly kind. Erin, the doctor, answered all of my questions, and she helped me on next steps after leaving. I can't thank them enough.
lawndale.org
