I had a recent manic episode and was sent here. Of all the hospitals I've experienced this one was the greatest. Caring and non condescending staff. 5 stars all the way. I don't know why they have such a low rating. I was actually sad to leave.
Was admitted almost 3 years ago was only there for a week thank god. Spent most of my days waiting to be put on green so I could get some decent food or maybe my family could bring me food. Was put in an aggressive unit my first few days physical fights happened every day in the unit. Why put the suicidal adolescence with the aggressive adolescence? Honestly unacceptable
Went to get better ended up leaving with trauma. Would rate it 0 stars if I could.
They made me feel crazy
It was cold at nights
And everything made me want to puke even the water.
If I had a worst enemy I d send them there for torture
Im stationed here at Fort Sam, and this was a awful experience, I was attempting to utilize there services for intermediate family and was immediately shocked at how rude the front desk personnel were. Not only to me but to others as well. One of the front desk workers yelled at a lady that she doesn't speak Spanish. Then while waiting for a assessment they suggested a private room prior to that phones were taken. After extended wait time was notified its only two therapist working, no way to tell time and when I asked someone was yelled at. This felt like a prison and being held against my will. When I decided enough was enough I asked for phones back and was told by one of the employees they have to check with someone...no give me my phones I'm leaving. I was there to support my family member, but was talked to like a nobody repeatedly. I wouldn't suggest this place to my worse enemy, I'm calling tricare first thing in the morning.
This is the worst mental health facility I have ever dealt with. The higher ups don t care about their patients and seem to not want to deal with anyone or any issues. And actually most of the people I interacted with were rude, and again just seemed like they couldn t care less. I think this place needs some serious help because the few nurses and staff members that actually care and seemed like they tried to do a good job just don t outweigh the rest of them that are rude. If I could make a complaint somewhere other than google I would as well because this place needs some kind of restructuring or something to help make it Ake here that actually helps people and cares about its patients and staff. I definitely would not recommend anyone come here if they can avoid it.
I spoke to Vince if my memory is correct. He said there are no beds so you'll have to stay here until one becomes available (if the doctor recommends admission). So there are beds in the admissions office? No.. The lobby. Y'all will stay in the lobby like homeless people. Wait what? You want us to sit in an office for two or three days? "No it's more like a lobby. There are chairs". I think the people running this place should be admitted.
The councelor assigned to my daughter for rtc seemed to coddle her and not listen to our concerns or history in behavior. Instead of listening to concerns and how we saw what was going on the counselor SD we were to talk to and treat our 16 year old as a toddler . we tried to tell the counselor about her history of lying and we were dismissed. She reported to cps on an obvious lie . (the report went no where due to cps seeing it was obviously fabricated) My daughter was transferred to a different facility and seems to be treated better but held accountable. Our concerns weren't relayed to the new facility at all upon transfer . we never received an actual bill but we received a collection notice . it seems that laurel ridge is a joke when dealing with concerns from parents . not happy with the treatment or treatment of parents and actual issues
Wasn t helped at all with treatment, staff constantly downplayed any and everyone s personal issues, and we re on the phone with random people while doing vitals. Was yelled at multiple times for asking simple questions. Do not recommend
Please get your loved ons help somewhere else. That actually cares and are competent about the law and simple procedures regarding mental health. They are careless and extremely aggressive to their patients and don't make for a conducive environment for betterment. They administer medications to minors without authorization from parents and then negotiate it as bargain when you catch on and decide their services are dangerous and wish to remove your loved on. Please don't use their services.
If I could give this place 0 stars I really would! There was no communication. I was never given a patient code let alone told what unit my son was going to. They changed his meds and a day later they were discharging him. The family therapy session was a joke we didn't even discuss why he was here only talked about discharge. When I raised concerns about him being discharged they told me they would call DPFS on me for abandonment. DO NOT TAKE YOUR LOVED ONES HERE THEY ARE HORRIBLE!!!!!
Extremely rude staff and nurses.. some of the therapists were giving attitude to the patients. Honestly people are here for a reason to get better/improve. No reason to mistreat people with a mental problem not helpful at all. Was yelled at multiple times for asking simple questions also Staff constantly downplayed any and everyone s personal issues being condescending. It felt even more traumatizing just being here for a week I witness also other patients being threatened, placed in small rooms whenever they just need support. Why can't either nurse/therapist understand they assume the worse but it's not they all simply jump to conclusions.
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