We had a delightful dinner at Laredo Hospitality. The food was fantastic and the service was impeccable. The staff was friendly and efficient, and they made sure we had everything we needed. I especially enjoyed the salsa and the carne asada. The atmosphere was cozy and inviting. Highly recommended!
Haven't used Laredo Hospitality yet?
Ask Trustburn
Questions about Laredo Hospitality
What is Laredo Hospitality?
Founded in 2012 by a local entrepreneur and restaurant executive, Laredo Hospitality operates as a leading operator of gaming venues and neighborhood cafés. The company has grown to include over 55 gaming cafés and employs more than 350 people across Illinois. They run two distinct brands, Stella’s Place and Shelby’s, each with its own unique look and feel designed to create a warm, welcoming community atmosphere.
What are the two distinct brands offered by Laredo Hospitality?
Stella’s Place features a mid-century modern atmosphere with vintage artifacts, dome lighting, and geometric artwork reminiscent of a 1960s American living room. In contrast, Shelby’s depicts a vintage farmhouse style with whitewashed wood, schoolhouse lights, and chalkboard menus. Each brand offers a unique visual experience while maintaining the core mission of providing a premium place to play slots and video poker in a café setting.
Where are the Laredo Hospitality locations located?
The company operates over 55 locations across Illinois, with specific venues like Quarry Plaza in Alsip, Stearns Crossing in Bartlett, and Brentwood Commons in Bensenville. Each location follows its own local rules for contests, draws, and giveaways, which are posted on their website. Visitors can find detailed addresses and operating hours for every specific café on the official site.
What food and beverage options are available at the cafés?
The menu includes freshly baked breakfast items like apple cinnamon pecan muffins and Asiago cheese bagels, as well as classics like egg salad sandwiches and all American grilled cheese. For lunch and dinner, they offer mini bratwursts, beef sliders, and crispy chicken sliders, alongside a variety of beers, wines, and Mike’s Hard Lemonade. Prices range from $1.00 for coffee to $6.75 for baked chicken wings.
What makes the atmosphere at Laredo Hospitality unique?
The atmosphere at Stella’s Place is described as cozy and inviting, with warm wood tones and dome lighting that create a mid-century modern vibe. Shelby’s offers a lively and relaxed environment with farmhouse décor and chalkboard menus. Reviewers consistently praise the friendly and attentive staff who make guests feel like part of the family.
How does Laredo Hospitality differentiate itself from competitors?
The company is known for its extraordinary guest service, built on hiring warm, genuine hosts who are committed to creating memorable experiences. Each team member focuses on cultivating relationships by delivering highly personalized service and welcoming every guest as if hosting a party in their own home. This service-oriented culture is cited as a key reason for their status as premier gaming cafés in Illinois.
What do the Trustburn reviews indicate about customer satisfaction?
The Trustburn rating is 4.1 out of 5 based on 11 reviews, with a mix of 5-star, 4-star, and 3-star ratings. Reviewers frequently mention the delicious food, impeccable service, and cozy atmosphere as standout features. Commonly praised items include tacos, margaritas, and the salsa, while the overall experience is described as delightful and highly recommended.
What are the typical operating hours for the cafés?
The cafés are open for extended hours, with most locations operating from 8am to 2am on weekdays and extending to 3am on Saturdays. Some locations, like the one in Cicero, have slightly different schedules, such as opening at 11am on Sundays. Specific hours vary by location, so checking the individual venue page is recommended for accurate timing.
How long has Laredo Hospitality been in operation?
The business was established in 2012 and has grown rapidly over the past decade. It currently employs over 350 people and operates more than 55 gaming cafés across Illinois. The company continues to expand its reach while maintaining a focus on creating a perfect blend of gaming excitement and café comfort.
Who is the target audience for Laredo Hospitality?
The cafés cater to adults looking for a neighborhood gathering place to enjoy a light meal, beverage, and gaming. They are designed to be a warm and welcoming environment for anyone seeking a premium gaming experience. The variety of options ensures there is something for everyone, from breakfast sandwiches to spicy tacos.
How does Laredo Hospitality structure its brand identity?
The company uses two distinct brand identities to serve different aesthetic preferences. Stella’s Place targets those who appreciate mid-century modern design with vintage artifacts and dome lighting. Shelby’s appeals to customers who prefer a vintage farmhouse look with whitewashed wood and chalkboard menus.
How can I contact Laredo Hospitality?
You can reach Laredo Hospitality by e-mail at [email protected].
What is the official website of Laredo Hospitality?
The official website of Laredo Hospitality is laredohospitality.com.
Post your question publicly — other visitors, and whoever manages this page, can answer. It will be visible on this page.
Want to hear about this company again? Follow it and we’ll email you when a new review appears.
Based on reviews, listing data and the company's website. Verify anything important with the company directly.
11 Reviews
🌮🍹 This place is incredible! The food is delicious, the service is outstanding, and the atmosphere is lively. I absolutely loved the tacos and the margaritas. The staff was friendly and attentive, and they made sure we had a great dining experience. I highly recommend Laredo Hospitality to anyone in the mood for some amazing Mexican cuisine! 🌮🍹
I recently had dinner at this restaurant and it exceeded my expectations. The food was delicious, and the service was friendly and efficient. The menu had a good variety of options, and everything we ordered was flavorful. I highly recommend trying their tacos and the churros for dessert. Great spot!
The food and service at this restaurant were both amazing. The staff was attentive and friendly, and the atmosphere was relaxed. The menu had a good variety of options, and everything we ordered was delicious. I particularly enjoyed the chicken fajitas. I will definitely be coming back!
I recently visited this restaurant with my family and we had a wonderful experience. The food was delicious, and the staff was friendly and attentive. The portions were generous, and everything was cooked to perfection. I highly recommend trying their enchiladas and the flan for dessert. We will definitely be returning!
I am very impressed with the service and quality of food at Laredo Hospitality. The staff was friendly and attentive, and the atmosphere was cozy. The menu had a great variety of options, and everything we ordered was delicious. I especially loved the margaritas! I highly recommend this restaurant to anyone looking for a great dining experience.
We had a wonderful dining experience at Laredo Hospitality. The food was delicious, and the service was exceptional. The staff was friendly and attentive, and they made us feel welcome. I highly recommend trying their quesadillas and the sopapillas for dessert. A great place for Mexican cuisine!
🌯😊 This place is a gem! The food is outstanding and the service is exceptional. The staff is warm and welcoming, and they go above and beyond to make your dining experience memorable. I loved the burritos and the fresh guacamole. The atmosphere is lively and the prices are reasonable. Can't wait to come back! 🌯😊
I had a great time at this restaurant. The food was delicious and the service was top-notch. The menu had a good variety of options, and the prices were reasonable. I highly recommend trying their guacamole and the fajitas. The atmosphere was cozy, and the staff made us feel welcome. I will definitely be visiting again soon!
This restaurant is a hidden gem. The food is absolutely amazing and the service is top-notch. The staff is friendly and attentive, and they make you feel like part of the family. I highly recommend trying their tamales and the margaritas. The ambiance is cozy and the prices are reasonable. We will definitely be back!
😍 This restaurant is amazing! The food is so flavorful and the service is excellent. The staff is friendly and attentive, and they make you feel right at home. I loved the ambiance, and the margaritas were fantastic. The menu has something for everyone, and the portions are generous. I can't wait to go back again!
Questions & Answers
No questions yet — be the first to ask.
Sign in to post
Your text is saved — you'll come right back to post.
or with email
Don't have an account? Create one
News & Press
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
About Laredo Hospitality
Laredo hospitality is a leading operator of gaming venues.
- Website
- laredohospitality.com
- [email protected]
