Lakewood Manor Retirement Community Review

A great place to work, with compassionate, professional staff and genuinely friendly, vibrant residents.

The worst place you could ever imagine going to. Nasty, and all the employees are nasty in so many ways including the head Manager/Supervisor Steven and Jose and that black non factor Linore. advise no one to go to this place.

Lakewood has excellent healthcare, housing, transportation, dining, security, and social activities for all levels of living. You can drive your own car or count on needed transport. All staff are very friendly and helpful. Since I have been here I have made many new friends and have renewed contacts with friends already living here. There are activities here for everyone's desires and talents. I could not have chosen a better retirement community.

Donna Anderson and the Clinical Services nursing staff at Lakewood have been very helpful with my Mother and her medical needs. They are truly dedicated to my Mother's health and safety and demonstrate the proper "balance between mission and margin" that I would expect from one of Richmond's finest Life Plan Communities!

I previously worked for a large corporate retirement community. Six years ago I came to work at Lakewood. What a difference! The residents and staff are so friendly. It is an amazing place to work.

Very unprofessional. My aunt currently resides at Lakewood and has been there for 9 years. It used to be friendly. Now that new management has moved in it has really gone down. I stopped for a visit there last week and heard 2 female staff members talking about the Activities Director for assisted living performing sexual acts with another staff member on the campus. I dont think that is appropriate conversation for the work place. Food used to been great, but now when I join my aunt for lunch it's horrible. No one says good morning anymore. Not as many people have smiles on their faces. Just the feel of lakewwod has really gone down hill the past couple of years.

Lakewood is the kind of place where you feel at home from the moment you walk in the door. I first visited nearly five years ago, when I was asked to speak to a women's group there about my experiences overseas. At the time, I had no idea that places like Lakewood existed for senior adults, and I was amazed by the friendliness of the staff, the amenities, and the food. I noticed that the staff knew each resident by name and addressed them with respect. In the years since, I've found that my initial impression matches reality. Lakewood is warm, welcoming and inviting. I highly recommend it.

This business has been very disrespectful to me and my family since my uncle choose them to bury him and his wife. I live in Richmond Via and have Mr. Tom to put the correct information on my uncle Peter Morrell Jr program. He choose to add miss spelling of family names and the wrong order of me and my brothers birth status. I also requested that my uncle flag be sent to his family in Richmond Via. Instead of Odessa Johnsonwho is not related to this family. I feel this business disrespected. His family regardless. I have continue to call your business and get the run around. I am going to take this matter further as a blood family member.

This community is hands down, the best place to work as an employee! This 5 star rated healthcare community was absolutely an honor to work for. The staff and residents here are awesome! This is a great concept, continuing care throughout the continuum of care/life is the way to go. I would recommend Lakewood to anyone. Whether looking for Independent Living, Assisted Living, or Healthcare services. Their rehab team is awesome! The nursing staffing is by far the best in healthcare for Skilled Nursing and Assisted Living and awesome as well. This community is very inviting and hospitable. Compared to all of the communities and SNFs in the area, region, or nation. Lakewood stands above all. They are continually improving to provide a excellent living experience and also healthcare services to the community of Richmond. Keep up the Great Work!

Always a Fan,

Kevin Emory.

Beware!! Don't subject your loved one to suffering from the lack of nursing care here. Consistent, unacceptable care "camouflaged" in pretty building and fancy food. My parent has suffered 4 hospitalizations due to infections that staff didn't identify or maybe didn't care about. Despite there being a doctor here, Ive had to manage medical care while I live in a different state, requesting chest x-rays and bloodwork, explaining to nurses his signs of infection, and having them call paramedics. I've met with multiple people in nursing leadership numerous times for hours to try to improve the care of my parent. Exhausting and scary. If you can't stay here with your loved one or hire a private sitter, don't risk coming here. Some aids are also extremely rude and aggressive with the residents and some cannot read English. If you have a complaint, you can report it by completing a form on the Virginia Department of Health website, Division of Facilities Services, for them to come investigate. Most of the good reviews posted are from employees ( including the Director of Assisted Living), NOT the Health Care Centre patients or their families.

My family has made many visits to Lakewood and have always been impressed with the cleanliness of the community and the friendliness of the staff. My grandparents were delighted with their life at Lakewood and enjoyed making many friends. We appreciated all the loving care of the staff. Congrats on your 40th year!

I have worked at Lakewood for over 20 years and am continually impressed by the the best group of staff, residents and families that contribute everyday to making this a warm friendly home for so many. The best group of people ever! I am so fortunate to be a part of it.

My father fell ill and needed a place to recover after weeks in the ICU. We looked at several options in the Richmond area and chose Lakewood. We couldn t be happier! My father is enjoying the wide range of foods available, the helpful staff, and is recovering quickly. The rooms are nice, modern, and clean with terrific medical support. The staff are super friendly. A special shout out to Courtney Thompson in their sales department, who has helped us from 3,000 miles away tend to his care, inform us of options, and generally make this trying and stressful experience as pleasant and cheerful as she can.

No lofty pretensions here - just friendly, relaxed home-style atmosphere. There is a certain comfort in feeling the care in the air.