LaFayetteville General Medical Center Review

This facility is responsible for one of the most unpleasant experiences of our entire lives.

We made our appointment for 3 pm; however, we were not seen until 5:30 pm. We understand that is normal to wait 30-40 minutes for a doctor but 2 hours and 30 minutes is simply unacceptable.

Further, the staff was terribly unpleasant. All of the assistants working at the front were rude and became angry when we asked how much longer our wait was.

Perhaps most frustratingly was when we asked "how much longer", only to be told "you are next" and "no more than 15 minutes" on four separate occasions. If the staff had been honest with us we would have been able to leave and patronize another medical facility.

Ultimately, this experience cost us roughly three hours of our lives (including travel time) we wish we could have back.

We recommend not receiving medical treatment from this facility under any circumstances, as it provided for one of the most unpleasant and unprofessional experiences we have ever encountered.

If there was an option to have rated this facility as zero stars, we would have.

Quick waiting time & clean office. Dr. Brown is rude and inconsiderate. She dismissed all physical and mental related concerns I had and didn t even address them. I was barely able to get a word out. Our conversation was less than 2 minutes before she walked away away from me. She barely wanted to see me by stating I should ve never been on that floor (one of her staff set my appointment so they should ve known). Very rude and uncomfortable. Will not be returning.

Just a warning for new patients..

I went there to be seen by a gynecologist because I needed an ultrasound. I paid the consultation fee of $120 and then received a bill at home of $620+ because of many tests that were done that I was not aware of. If I hadn't called them back and went there as well asking what it was for, I would've paid those $620.They then gave me a "I'm sorry" card which gave me 70% off of the bill. My issue is not paying the 30% of the bill, my issue was being billed for things that I was not aware were done nor was I told I would get a bill at home. Very unprofessional. Do not recommend.

Dr. Heather Elepano is great my kids loved her. She is very attentive and doesn't rush her patients out.

The lady who attended us today was rude if one goes it is because we want to be certain that we do not have the Covid virus and if they do not want to work, they stay at home, they are people who are looking for work because they do not want to know about work in the time I was there they called her to make appointments and she hung up on them that person does not deserve to be in that chair or the way she was going to go to my house to do the COVID-19 Tex

What would it take to get a manager to contact me owner someone to many bad experiences i recieve blood work the 31 my blood work says dr brown and i have some neg results no one has contacted me about this infection to get perscription or anything so i tried to see the dr 2 weeks later i was turned away and was told theres no reason you have to see the dr idk why she schedule an appt for you i told her my results she said we will call if anything is wrong NO ONE HAS CALLED NOW THIS WEEK I GOTO THE DR SIMPSON AND SHE GAVE ME REFERRALS AND ONCE AGAIN I WAS TD GO HOME I WILL CONTACT YOU WITH THESE REFFERALS AMD NO ONE HAS YET TO CONTACT ME AND ITS BEEN A WEEK ALREADY I NEED THIS DONE I HAVE MEDICAL ISSUES NEEDING ATTENDING TO AND MY RESULTS ALSO FOR MY BLOOD WORK THIS IS INSAIN literally have a list of things that has happened to me that require much more then just a conversation with a manager can someone comment with an email or phone number to speak to someone incharge only

Great experience here. The wait was not long, I was seen quickly. The facility is very nice and brand new. Everyone that works there is very friendly and pleasant. They try to help you with whatever your circumstances are. I will come back!! Nice place!

My Gynecologist retired and I was looking for a new doctor when I came across this clinic. I was astonished when I found that it was close to my home and in a convenient location for me. I met with Dr. Hoyer and she was great. The nurse that assisted was very pleasant as well. I recommended her to my friend too and she fell in love. I am so happy I found another doctor I can trust.

They are the worst by far doctor I ve been to , they are unprofessional always giving you the runaround paperwork all over the desk also the doctor bump into me on purpose because I gave Attitude . Told the ceo and because I came off angry she said OK goodbye when all she has to do is look at the camera to see her physician dump into a patient smh the worst !! I already switch doctor I refuse to get treated like that by the way the physician who bumped into me was Dr. Brown she has plenty of bad reviews but still she s there

the nurse and the guy in the front desk were the reason why I never came back with my son. the guy is always rude and showing how bored he is at work.
the nurse make my babys hand purple because of the medical malpractice.
lack of profesionalism in all the posible ways.

Thanks for hanging up the phone on me. Now reading all these rude reviews I don t think I wanna go there thanks.x

Beautiful facility, wonderful staff. Saw the Nurse Practioner today and loved her. Very detailed & thorough. Glad that I ve chosen this group for all of my needs.

KH

Love this place, doctors are extremely thorough and nice. They take the time to explain everything to you and staff helps out with insurance for referrals.

Everyone I have dealt with at the medical center are wonderful, dedicated professionals. I am homeless at the moment and they are helping me resolve some health issues. It also appears to be a good place for young families to get health care.

Saint James Rocks!!! Always clean, great friendly staff the doctor always spends a lot of time explaining. It is very easy to get an appointment

This place is great! The staff is friendly and doctor takes a lot of time with you. I had a serious medical issue they they dealt with for over a year. Never a problem getting and appointment.

Love their GYN, Dr. Walls she is very attentive and listens to your concerns. She makes you feel very comfortable in a sometimes uncomfortable time. Love her and would refer her to anyone.

Very caring doctors. Facility is always spotless and they try hard to stay on time with appointments.

Very Unrecognized , my wife had an appointment, I just checked once after a 45 minutes of wait and she literally bullying me. doctor Luz is rude ! I was thinking of doing my annual here , I ll pass !

The clinic is clean. Dr. Brown is fantastic. She's very attentive, and caring. I would definitely recommend this clinic.

I really enjoyed the service. I didn't wait more than 30 minutes. The girl at the front desk was courteous and the doctor was very friendly and professional. Highly recommend.

I wasn't attended to horribly and the receptionist was very stupid.

It was the worst experience I've ever had in a doctor's office, they were so unprofessional it was ridiculous. The nurse drawing blood was rushing me literally telling me to hurry up while I was coming back from taking a urine sample, while she was drawing blood her & the doctor were hands on playing around as if in grammer school-pushing each other, bumping ones forehead into the others back, laughing and not paying attention to what was at hand. Couldn't believe that was a medical facility it seemed more like high school

Saint James is a great place to go to if you re feeling under the weather or just need a check up for yourself or your kids. The staff members are all friendly and make sure you re being treated with the best care.

Doctor was great, very professional. Facility is immaculate.

I was recently referred to St. James by a co-worker. This place is amazing!! It is brand new, and upon arrival I was blown away. Everything was clean, the staff was friendly, and also attentive. If you are looking for a doctor in Newark AND want a great experience, this is the place to go. I will definitely be back for all of my healthcare needs!! Thank you St. James for a great experience!!

Is a great place. You are called in about an hour tops. Depending on how many people are to be seen. It's clean. It's local. The doctors are nice and they speak the staff speak Spanish. One of the doctors is Porto Rican.

WORST service. All those who work at the front desk are the worst employees that place can have. VERY BAD

HORRIBLE.. went for my first visit here as a new patient and had to walk out the door before even being seen by the doctor.. the rudest staff i have ever met... i think that if we are new patients we should be greeted accordingly and the front desk staff was rude and inconsiderate and just plain lazy... what a shame the clinic was very clean and new..

Beyond unprofessional staff.... just wants you to change your care giver to the doctor there on the insurance card.... they dont know how to communicate over the phone or in person ... stay away !!!!