La Colonial, S.A., Compañía de Seguros Reviews

They always treat the customer well, a very personalized service.

The colonial insurance is a faith insurance company with a very elegant physical plant but with a centralized policy in everything for them and something remains for the insured.

My experience so far leaves much to be desired because the quality of the service that has been offered to me as a client has been pity. My car was in the workshop 2 months ago and when I contact the workshop they tell me to call the Colonial because the pieces have not arrived. When I call Colonial, they inform me that the purchase order was approved and sent to suppliers on October 30. The level of professionalism with the client is sad. I have communicated with 4 different people and still after two months paying my insurance fee and without being able to use the car, I am still fighting and so far no one has given me a reason that makes sense. I talk to Fulano who tells me to talk to Sutanejo and when I talk to Sutajeno he tells me to speak Burondanga and when I talk to Burondanga he does not even know what I am talking about. I doubt that they pay attention to this. In case someone at the executive level reads this I suggest you make changes because they are ugly for the photo. I doubt very much that I renew my insurance with the Colonial.

As long as you do not have problems, everything is fine, very active through networks, very active in promotions, but when you need the service that you have been paying for several years, you have a terrible service, they are almost 4 months waiting for them to fix a vehicle that only had a front crash, let's say little serious. The adjuster who touched me, spoke lies, and did nothing for two months, then supposedly they were going to solve and in that they have almost 4 months, two weeks for 4 months without the vehicle. This is incredible. I DO NOT RECOMMEND THAT YOU INSURANCE YOUR VEHICLES WITH THIS COMPANY.

Lousy, lousy, lousy service. I tried to communicate several times for an incident and not even take the calls. I don't feel calm being a client of such an irresponsible company .....

Excellent organization and very positive customer focus

Very bad service especially from the adjusters or the person in charge of following up on the vehicle once in the workshop, tremendous charlatan, he tells you I will call you in 10 minutes and days go by and apart from that he speaks a lie, when he knows what to say, if I continue not I finish ..... tremendous nonsense

This prestigious company is located among the best insurance companies in the Dominican Republic.

Dedicated to the service and the best customer service when securing your property, property or person.

You can acquire all kinds of insurance such as automobile, property, bail, excess liability as well as international medical insurance of which they are the exclusive representatives of Aetna Global Benefits. I recommend it.

Good service ... Auque require a makeover since they are very backward technologies and wider spaces would lack

They are good, if they hit you they meet very fast.

A responsible company and they are always at hand to solve any unforeseen

I can not comment yet, because they have not resolved me

One of the worst experiences in dealing with any company in my 50 years on earth. It's been 6 weeks since they had my car after an accident and they still haven't finished their paperwork to pay me the amount of the total car loss. They said they would pay a rental car for me, but after ten days they said they would no longer pay. When I had the rent, the rental insurance cost me more than the car rental itself, of course, I had to pay the insurance or the company would not rent the car. The whole process has been a fiasco and trying to make them move faster is a useless exercise. In addition, they try to get you out of all possible weights they can. My recommendation for everyone is to avoid this company at all costs. The only reason I give them a 1 star rating is because this application does not allow negative ratings.

You can buy all types of insurance for vehicles and businesses

Financially and administratively stable company, with a very good tradition of avant-garde services and products. I recommend it.

A totally irresponsible insurance. Even if their policyholders take responsibility, they never want to pay. Apparently they are efficient charging, but not solving

To ensure any of your assets both vehicular and housing

I really liked their service, only you have to wait a little while for them to serve you.

Really the worst vehicle insurance I have been able to see for I have 2 hours straight. Calling customer service and they are not happy with the call. Waooo is incredible, what a tremendous insurance I spend!

Excellent attention and good advice on how to make a claim

Some of the best insurance companies in the country customer service is the best and they answer your cases immediately

They have a very well-trained staff, giving excellent service

The worst insurance company in the country, based on customer service.

A LOVELY SERVICE !!!! THE ADJUSTER SAMUEL JIMENEZ NEVER TAKES THE PHONE AND WHEN HE TAKES IT, GIVES CHEAP LISTINGS LASTED MORE THAN 30 DAYS TO APPROVE THE PURCHASE OF PARTS, AND DID NOT SEND ALL THE PARTS TO THE WORKSHOP, WHICH THE COMPLEX OF THE PIECES DELAYED 15 DAYS MORE, THE WORKSHOP OF ALTIMA LOS RIOS, IS AN AMAZING SERVICE, THE TELEPHONE IS CLOSED AND LEFT WAITING FOR YOU, AND THEY DON'T GIVE YOU A SPECIFIC DATE WHEN THEY DELIVERED YOUR VEHICLE, FROM NOVEMBER 8 TO THE DATE, WAITING FOR YOU.

Excellent customer service, my compliments to La Colonial. I have been very satisfied with the attention they have given me.

The quality of the workshops they have that covers the full insurance is not good at all.

Very bad attention and I took out an insurance plan for my vehicle with two years paying and I had a first and only eventuality and that is when I realize that I did not have the coverage that I hired because they decided to change the type of coverage without even notifying this change but if they charged and this does not change for this I do not recommend this insurance to anyone

The customer service is horrible, they do not coordinate with each other and it goes without saying that a company where there is no coordination among its employees who are always harmed are the customers who pay their money for poor service.

The follow-up report and customer service are appalling.